Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Dear Martin, Senior Manager. I am really disappointed with service given to by Martin, one of your agent. I spoke to him a couple times, as I was trying to find flights To Mumbai. He sounded pleasant. So when I finally decided on the final dates I could travel, as my wife had a Knee replacement surgery and we waiting for clearance to fly from her consultant Well Martin gave me a quote I said it was too much. He then asked me if I am flexible on return dates and I said yes. He then came back with a figure of £766.00 per ticket. He then sent me an itinerary statement with a quote of £1572.00 and bullied me into paying for the the ticket. As gullible customer he forced me to pay there than even though I was having trouble paying due to issue on my lab top. About an hour latter a friend suggested I check with Travel Hub, who offered me the same tickets for £680 each. I got a written confirmation for them as your sales promise says. Money will be refunded if you can buy the tickets cheaper any where. I rang Martin and asked him to either Price match or cancel my ticket. He fobbed me of by saying he will call me back. The next day he did not ring me until I rang him a couple times. When he rang me he kept saying "He was calling the Airline to check the state of the price listing" Which I know now is a lot of lies as a company like yours buy a bucket list of no tickets and sell them on. When he finally rang me after a long wait, as I had asked to speak to his manager as I really felt bad as he had swindled me out of nearly £250 for the 2 tickets. Then he told he cannot cancel the tickets or price match and again gave me a lot of waffle about Airline telling him it was the best price at the time I agreed to buy the tickets. He agreed to give some compensation so building my hope and he delayed me by offering me £10 per ticket and I told him he must be joking and asked him to consider again and he said he will speak to his superiors and call me back. Today it's nearly 5 PM and he has not called me. Now I have taken advice from the various sources and come to conclusion I just want to cancel my holidays for now and will go 2024 as this final in the very unfortunate and unfulfilling year I have. By the way Travel Hub offered me the tickets at the same price yesterday evening. Unfortunately I could not afford to spend any more money knowing my wish to cancel is not being considered.
Date of experience: December 6, 2023
I had great service from Karan at Southhall Travel. He was very helpful and made my travel arrangements very comfortable.
Date of experience: December 6, 2023
My wife & myself found that ' Max ' is extremely helpful, has the required patience to listen and sort out what the customers want . He is prompt , knowledgeable and kind . We will recommend him anytime . Best to Max & Southall Travel .
Date of experience: December 6, 2023
Warning: Avoid this travel agency! Both southall travel and sister company Travel trolley. Experienced a 3-year ordeal trying to get a refund for a canceled flight due to COVID. Misleading advice from agents, especially Ryan and Sammy, resulted in lost money and frustration. False promises of vouchers, conflicting information, and poor customer service. Opt for direct booking with airlines to avoid this scam. Share your experiences to raise awareness.
Date of experience: December 4, 2023
Sanket from Southall travel arranged from flights, transfers and hotel and must say can't complain about anything. Sanket highly recommended and would use again. Jas
Date of experience: December 4, 2023
Excellent service by Mr Karan Bali .Really very happy
Date of experience: December 3, 2023
Lucas is a brilliant guy, handles customers with very ease , understands them and explain them all the details very clearly. Always ready to help the customers and give them the best effective economic options
Date of experience: December 2, 2023
