Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Balwinder is a great great and great person talk nice service nice always find ways to solve your issues as a family member I had bad experience with others but this champ balwinder singh is lovely I would say when you call southall ask about him
Date of experience: December 12, 2023
US
Very rushed when enquiring about flights. Told me that my 14 year old is an adult price ! Thats so incorrect. Gave me a price for family of 4 more than is on Emirates own site. Thought they were meant to be ther best. And was hung up on when I said price was more. Terrible service
Date of experience: December 11, 2023
Amazing experience buying from Southall Travel. Spoke to Dhruv regarding some queries and received straightforward to the point response easy for both me and my dad to understand. Highly recommend company.
Date of experience: December 11, 2023
For the last 7 years we have only ever used Southall Travel for our holidays abroad. The only reason for this is a person called Ruchika! She has been are sole contact at Southall, she is always very pleasant very swift in finding me and my family the right package be it flight only or the whole holiday package. She is very professional in her approach and will always call you back with options. Over the years we have given her various scenarios of large family booking and she always come up with the solution. I have recommended Ruchika to family and friends, and would not look anywhere else for a peace of mind. Thanks Ruchika
Date of experience: December 10, 2023
Diksha did an amazing job, dealt with me patiently, was thorough with finding the best solution for me and was always available to assist me when I needed it. She deserves a bonus and a promotion for sure!
Date of experience: December 9, 2023
Generally easy to deal with. Slight issue on payment where I wanted to pay on card for protection and they pushed me for a bank transfer which i did not accept and went back to card payment
Date of experience: December 9, 2023
I WAS VERY FORTUNATE TO GET MAX ON PHONE. NOT JUST ABLE, KNOWLEDGABLE BUT VERY EFFICIENT AND PROMPT. I HAVE BEEN LOOKING TO BOOK MY FLIGHT SINCE A FEW WEEKS. HOWEVER, THIS MORNING'S ONE CALL SORTED ALL OUT. HAVING A BOOKING AGENT LIKE MAX IN YOUR TRAVELS WILL MAKE YOUR BUSINESS GO HEIGHTS. ASK ME, ILL BE REFERRING MAX AND SOUTHALL TRAVEL TO ALL MY FRIENDS AND COLLEGUES. WELL DONE, MAX. 5 STARS FOR YOU, YOUNG MAN. KEEP UP THE GOOD WORK...! GOD BLESS YOU ALWAYS...!
Date of experience: December 7, 2023
I had great experience buying tickets from Southall Travel. Sale assistant Evan was very polite and helpful. I have been customer of Southall Travel for years now and I can always count on it.
Date of experience: December 7, 2023
