Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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We recently booked our honeymoon to Dubai and the Maldives via Southall Travel. We spoke to our travel agent Sam who took care of everything from our flights, hotels and even transfers! He was able to advise on the best deals and benefits of each hotel/ resort. The information and communication from Sam was exceptional, he kept us updated throughout our booking. He is a true asset to the company. I would highly recommended booking with Southall Travel and requesting to speak to Sam about your next trip, highly recommended.
Date of experience: December 17, 2023
I am most impressed as I have been since last couple of years for golden five star customer service along with the best price that they offer . It brings me back Everytime. I have spoken to Parul on numerous occasions when I book my flights and does she ever give up, hell no. I am a difficult customer who wants the best and Parul has always been so very Patient, helpful and gives me the best advice. She has never declined any request and happily helps me every time. She is very experienced and would do everything to help customer. I spoke to Ranbir yesterday since Parul was not in the office. He did exactly the same and restored my faith. I have once again got the best ever deal and booked my flights with them. Management should be proud of both of these staff as they truly reflect what a good customer service is and how to give customer the best customer experience. I am a very happy customer and I would always recommend them as I have been doing for all these years.Thank you so much for your efforts and top class service xx
Date of experience: December 15, 2023
Kunal thanks for your wonderful service so obligent so nice easy to make my ticket with your friendly speaking and so happy to get the flexibility ticket it's happen only because of Kunal such nice receiver finally thanks Kunal
Date of experience: December 14, 2023
Sales teams polite gave me good deal accordingly my dates
Date of experience: December 14, 2023
Anish, made our booking with great ease. He was really helpful, polite a and very patient with me Thank you. Jatinder
Date of experience: December 13, 2023
Mihir- Thank you so much for giving precise and accurate information. You have been very helpful and supportive. I really appreciate your help. I will surely come back to you if need more bookings in the future.
Date of experience: December 12, 2023
