Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Spoke to Anish. Very kind and professional. He understood our requirements and gave us a good deal. Booked flight within 30 mins and service was very good.
Date of experience: December 23, 2023
Taylor helped me immensely in flight selection, booking Very helpful n genuine person Went out of the way and got discounts - every little helps! Thanks a lot Taylor. Great salesman and very polite and nice
Date of experience: December 23, 2023
Max was a great help to book me last moment tickets. He was so calm and patient with me even when I was panicking. THANK YOU MAX 😊✌
Date of experience: December 23, 2023
We booked a flight via Southall Travel. The gentleman who helped us was Max and he knew his subject very well. He was polite and made our booking smooth and hassle free. He fulfilled our requirements as we expected. I will definitely introduce your service to our families and friends. I wish you success.
Date of experience: December 21, 2023
Anish was great in helping to book the flight. Gave good advise. Finally, the booking of the flight was so simple.
Date of experience: December 20, 2023
Hassle free booking. Booking gentleman was extremely knowledgeable, and helpful. He guided me to complete my booking . He was patient with me and attended to my needs.
Date of experience: December 19, 2023
Dhruv was really helpful and polite when we booked are tickets to India. He took his time and tried to help to get a better price. Was able to offer a slight better price through their own discount voucher.
Date of experience: December 18, 2023
