Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I have been using Southall Travel to book my holidays for the past 18 years. I have dealt with so many of their helpful travel agents to book various holidays. This year I have been in contact with Sam who has helped me book a holiday to Dubai and another to Thailand. He has been extremely helpful and with the Thailand holiday he has been very patient. Mostly as I was indecisive and he was very patient and provided me with a number of options. Not at all pushy to book and left me to check the quotes in my own time. I would recommend booking with Sam at Southall Travel!
Date of experience: February 6, 2024
Karan Bali helped to book a great holiday to Bali for my 50th and my daughters 21st. He gave really good advice on what to do and places to visit while we are there. He went the extra mile in making our perfect packaged holiday.
Date of experience: February 5, 2024
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I choose to book with Purab from Southall travel only, and I always feel at ease when booking a holiday. Every holiday has been a great experience. And he remembers me every time I call him and knows what I want in a holiday too He is polite, friendly and knowledgeable too.
Date of experience: February 5, 2024
Anish was very professional and helpful and answered all my questions with courtesy and efficiency. I have used Southall Travel for all my trips to India and would never go anywhere else
Date of experience: February 3, 2024
We got excellent service from Southhall Travel - dealt with Kunal. Thanks
Date of experience: February 2, 2024
