Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I have used Southall travel over the years the staff are very knowledgeable know the travel industry Kunal is helpful and polite
Date of experience: February 11, 2024
I am very very happy with the experience with southall travel especially with Bharath a senior travel consultant . He has been so patience kind and helpful . Highly recommend these guys
Date of experience: February 11, 2024
Service is amazing and easy. Dhruv had been handling my tickets and everything. I am very pleased to use their service. Highly recommend!!!
Date of experience: February 10, 2024
I have been dealing with Connor last 8 years, He has booked me two tickets for Nepal and did an excellent service Always ST look after us well
Date of experience: February 8, 2024
We booked with Ricardo and nothing was too much trouble. He amended as often as we liked until we got the package we were happy with.Customer service is excellent. Would highly recommend
Date of experience: February 8, 2024
Hi - my name is Zohaib, we bought the tickets for the family from Southhall Travel, the representative I was dealing with was Mr Kunal, he is lovely guy, very humble & helpful he made the payment instalment’s very easy for us. I believe he is an asset to the company the way he manages the clientele! I really impressed! Good job Kunal 👍🏻 all the very best for the future!
Date of experience: February 7, 2024
