Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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www.southalltravel.co.uk1,000 total • Write a review
Norman has been great. He found us the best deal in the market which was the cheapest. No one could come close to it.
Date of experience: May 3, 2025
Ruchika has been very helpful in dealing with our travels to South Africa. We have family travelling from US and she made sure their flights were on time so we could meet in Dubai and travel together to Johannesburg . Ruchika answered all our concerns efficiently and was very helpful. This is our second time with Southall Travel and will definitely use them again.
Date of experience: May 3, 2025
I always book with Southall Travel this time Customer service from Purab different level he is down to earth service was 5star absolutely fantastic customer service from Purab
Date of experience: May 1, 2025
Excellent service by Ruchika always very helpful have been booking from years. Highly recommend.
Date of experience: April 30, 2025
US
Evan was really helpful throughout the whole process. He offered fantastic support in booking my trip to Dubai and made sure to answer all the questions I had. I will be booking again with him next time. Highly recommend!
Date of experience: April 30, 2025
US
Booked a holiday and lost money due to their deceit - would never recommend this company. They are relentless at start in order to get your booking but after that service is non existent. I would never recommend this company. Edited: in response to your reply you already have my booking number and have been dealing with us (unsuccessfully) therefore I don’t feel I need to send it again via this forum.
Date of experience: April 25, 2025
Kunal paji giving fabulous service thank you so much
Date of experience: April 24, 2025
