Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Easy, straight forward experience. Saved me money in the process! The employee that processed my tickets was Mr Karen Bali. Highly recommended.
Date of experience: May 12, 2025
Norman assisted us with our booking to Ras Al Khaimah.. he was really helpful and made sure we were happy with everything.. he was so thorough with the booking too!! Defo will be using them in the future to book our holidays!!
Date of experience: May 12, 2025
I had the pleasure of speaking to Norman. He was extremely helpful with my booking and even gave me a detailed explanation of how children are treated in terms of my booking and made sure I was able to accurately book my hotel stay in Dubai at the best rate possible.
Date of experience: May 11, 2025
Nimish Kathuria provided with an excellent service and so prompt in giving convenient timings at a great price. I always get my flights to India booked from here.
Date of experience: May 11, 2025
Norman has been recommended by my brother who has been using his expertise on booking holidays for 13 years! Booking a holiday has never been easier! Thank you so much Norman! It's been a pleasure having you book my family holiday to dubai :)
Date of experience: May 6, 2025
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I spoke to Felix this afternoon and was very pleased with the service I received. He understood my anxiety booking online and trusting people as I have been a victim of fraud before. He was reassuring throughout the process. He was honest and transparent and provided information I requested in a timely manner. His professionalism and customer care is evident. The price I was quoted was fair too. Although, not negotiable but fair overall. I would recommend Fly Sharp and highly recommend speaking to Felix if like me you require more time and information before you can make a decision.
Date of experience: May 6, 2025
Fantastic service. Sammy has got it all spot on right through the booking service. We’ve been to the resort before, so no worries on that front. Sammy got us the flights, transfers and hotel we were after.
Date of experience: May 5, 2025
Did not dissapoint once again, always helping and very good customer service from Anish, regular customer for more than a decade and it will stay that way for a long time.
Date of experience: May 5, 2025
Very competitative pricing.
Date of experience: May 5, 2025
