Southall Travel
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Ridiculous
We booked our flights and hotel with southall travel back in August 2024 for our trip this month (May 2025) going to Malta. Myself, my husband and my mother in law were all travelling and we’d booked, paid our deposit as requested and made the final payment when it was due. When it came to check in with BA (24hours) before we were due to fly, my husband went online and went through the normal process, only to find that our travel agent Veer had put us on two separate bookings which meant that my mother in law was sat at the back of the plane and we were at the front. We made it very clear at the beginning that this is a booking altogether and not separate. I can only think that the travel agent veer has put this on two separate bookings for his sales commission?! I don’t know the reason why he did this but it was absolutely ridiculous as going there and flying back we were separated from our mum. I won’t be booking again with southall travel due to this.