Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I had an excellent experience with the team . Nice staffs . It’s was fast processed to find a flight according to my convinence . Mr Kunal Job is appreciated . Thanks Southhall.
Date of experience: December 16, 2024
We booked the flight and hotel package along with the hotel to visit Makka on the 16th November 24 Despite the fact I could book the hotel and flights direct and the cost was similar but decided to book with Southall as they matched the prices. Having agreed the flight schedule and after paying the full amount on 16th November we are now told on 10th December that our flight from Medina to Dubai via Jedda has changed from 12.35 am to 5.30am with stay over in Jeddah 5 hours 20 minutes instead of short stay one hour 20 minutes. I have called them several times without getting a call back or resolution. Just spoken to somebody who is covering Leo I am told that Southall Travel can’t do anything as the Airline has changed the flight timings. I have yet to confirm if that is the case. I am told that we have no option but to accept the very early hours flight with long stay in Jeddah. I have told them that I paid good money to travel at sensible time so we need to have that problem fixed either with Saudi Airline or any other airline line at their own cost. If the seats or flight was not available then they should not have sold the flight to us. I got the response that they cannot do anything as the air line has change the timings. I believe they sold me tickets for the flight when they did not have any seats allocation. In any case I am Southall Travel Customer and not Saudi Airline so I have asked them to sort out the problem. I find the attitude is such that we got your money and we don’t care about you. Terrible service where they are not looking after their customers but only minding their own bottom line. I have had similar problem previously where I paid for hotel stay for 7 nights and they then changed the hotel and I ended up going there two days late I then asked them to extend the stay for 7 nights as I paid for 7. They never did anything despite calling on many occasions from the hotel. I ended up paying for the two nights at the hotel. They kept on telling me that there are no rooms available when that was not the case as I am in the hotel and they had the rooms available. I ended up up paying 900 AED in Dubai and they never refunded any monies. Their performance so far has been less than satisfactory. I will never deal with them again. I suggest all to be sure that they give you what you paid for and this is certainly not the case with us.
Date of experience: December 15, 2024
Excellent service sorted everything
Date of experience: December 14, 2024
Have booked travel with them for 10+ years for me and my family. Southall travels customer service executives are polite and availability is 24x7. They always offer good routing options and guaranteed pricing unlike some of the travel portals. I have also used a facility of making bookings with low deposits with the final amount to be paid 14 days before travel. Definitely one of the better travel agencies in the business!
Date of experience: December 12, 2024
Excellent Service by Vijay and Norman at Southall Travels! I recently booked my flight tickets to India through Southall Travels Ltd., and I had the pleasure of being assisted by Vijay and Norman. They were really helpful throughout the process. Vijay was quite professional and patient, ensuring I found the best flight options for my needs. He addressed all my queries promptly and made the booking process seamless and hassle-free. I highly recommend Southall Travels
Date of experience: December 11, 2024
Harleen provided great customer service and everything I asked for was noted and provided. Very happy with the service
Date of experience: December 10, 2024
Excellent Service by Parker at Southall Travels! Kudos bro! I recently booked my flight tickets through Southall Travels Ltd., and I had the pleasure of being assisted by Parker. He was incredibly helpful throughout the process. Parker was quite professional and patient, ensuring I found the best flight options for my needs. He addressed all my queries promptly and made the booking process seamless and hassle free. I highly recommend Southall Travels and especially Parker for anyone looking for reliable travel assistance. Thank you, Parker, for going above and beyond!
Date of experience: December 9, 2024
