Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Friendly and efficient- Soke to Karan who was very helpful with booking my ticket. He also provided the best deal possible. Highly recommend them.
Date of experience: December 6, 2024
Hi one worse company to buy air tickets they don't look after their cm they just want make their money never gone buy from them any airline ticket and never gone travel with them fraud company
Date of experience: December 5, 2024
Compassion and professionalism. Karen was incredibly understanding and helpful during such a difficult time following the passing of a family member. He found the best flight options that fit within our budget and made the process much easier. I would highly recommend Karen to family and friends for his compassion, professionalism, and dedication to his customers’ needs.
Date of experience: December 1, 2024
I would like to say Southhall travel are good but there is a lady Called Naina she is extremely helpful friendly and cooperative. I just love the way she handle and talk so sweetly.
Date of experience: November 29, 2024
Excelland service given by Karan Bali
Date of experience: November 29, 2024
This ticketing agent offers excellent 24/7 customer service with prompt follow-ups. They provide a seamless payment process, including the option to pay just 10% of the ticket price in advance, which is a great feature.
Date of experience: November 28, 2024
