Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Southall Travel booked a wrong room type for me. I had asked their agent(Sammy) specifically for a ocean view room and not a partial ocean view room. The agent confirmed in an email to me that it is not partial ocean view. And now I find that partial ocean view room is booked. When I asked her about it, instead of accepting the mistake, I was blamed saying ocean view was agreed by me. When I forwarded their own email to them, of course no reply. I agree mistakes can happen but don't blame the customer when they aren't wrong. That has left a bad taste with me. Previously I have had good experience with Southall Travel and hence I booked the holiday with them this time. But I guess, I kept my eggs in the wrong basket P.S. Southall Travel made amends to the above. They got in touch with me. Listened to what I was saying. On reading the emails, understood the oversight on their part. And agreed to the mistake. This shows character as a company. Not everyone accepts their mistake. They also moved me to my original requested room (complimentary). They didn't need to do it but they did it. Thanks.
Date of experience: January 11, 2025
I want to express my heartfelt thanks to Anish for the exceptional support he provided throughout my travel planning process. His professionalism, prompt responses, and attention to detail truly made a difference. He went above and beyond to ensure everything was smooth and hassle-free, and I felt well taken care of at every step. Anish’s dedication and expertise are commendable, and I will definitely recommend him to anyone seeking outstanding travel assistance.
Date of experience: January 11, 2025
Purab sales assistant at southall travel was excellent ! Acknowledging the fact that we , most winters travel with southall so he accordingly took it within his power to get me and my wife the best possible package for the maldives . Excellent , will always look to book in future with purab . Thanks again
Date of experience: January 8, 2025
Excellent service. Friendly and efficient. Thank you Kunal for today’s experience
Date of experience: January 7, 2025
Great service and competitive prices! Norman was exceptional in assisting me book many holidays. Providing a very personal and tailored service. Thanks for helping us book some great holidays where we have had some truly memorable moments.
Date of experience: January 6, 2025
Very Good Service , Specially Sammy , She sent 2 hours patiently, answered all my questions and sorted out my Tailor made holiday perfectly.
Date of experience: January 5, 2025
Our holiday booking was managed by Amaan who was extremely knowledgeable and helpful. He understood our needs and offered us great advice around flight times which meant that we didn’t loose a night. A great ambassador for Southall Travel.
Date of experience: January 5, 2025
Excellent call with Dhruv and very simple process.
Date of experience: January 2, 2025
