Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Booked our flight ticket to India for Sept 2025 with ST (Dhruv). He was courteous and patient. All confirmed with ease. I have been a customer with ST for the last 8 or 10 years and had no issues booking our flight tickets through them. Thank you once again.
Date of experience: January 25, 2025
US
i often book with southall travel and have no issues but this time i ran into some problems and my booking was cancelled! thankfully Max was there to help and we finally came to an agreement. he offered a good will gesture to compensate for the inconvenience. Had it not have been for max, i would consider taking the matter further but he gave me reassurances and we managed to find a decent deal. Thanks Max
Date of experience: January 25, 2025
I spoke to Noah today having already purchased flight Tickets from Southall Travel. He was so patient and guided me through various processes to get me to check in for my flight, obtain boarding passes and confirm my seats. This process did take a long time and at every point he said "Not to worry" and stayed on the phone until everything was done. Thank you Noah , you are great.
Date of experience: January 23, 2025
I have been booking tickets with Southall for last 17 years and have always managed to get great support from the team and some good deals. Today again, Noah was super patient with my requests to look for the best deals while I kept changing my mind on the travel dates. He was so respectful and helpful and got the best deal to suit me by the end of it. Not everyone makes so much effort - so definitely a special shout out to you Noah for your amazing customer centric approach. Puja
Date of experience: January 21, 2025
Thank you Omar for all your support in booking my trip to India. I can honestly say that you were amazing. You listened to what I wanted and the helped me plan my holiday making suitable recommendations. Everything you suggested was 100%. We had a great holiday. Thank you for all the calls and support from the moment we spoken whilst booking my holiday and then following up with me afterwards. Southall travel are very lucky to have you. I would definitely recommend you and will be in touch to plan my next holiday.
Date of experience: January 20, 2025
US
I dealt with Harleen, who was recommended via family. My experience was superb. All requirements were fully understood with a fast response on all quotations and queries during the process. Harleen was a pleasure to speak with and was very much customer focussed submitting appropriate requests since we are travelling with a baby. Overall a very transparent efficient service, offering advice on current deals and offers. I will be looking to use her services in the future.
Date of experience: January 20, 2025
Dhruv was extremely polite and friendly. He was able to assist with my request straight away.
Date of experience: January 18, 2025
US
Wasn't sure if the price I found on Skyscanner for 4 adults would be beaten. However the experienced staff Mr Daljit ,got me a price I was happy with, making the whole process easier and it didn't take much time. Happy customer will definitely be booking again with them. Thank you .
Date of experience: January 17, 2025
