Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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Norman is very knowledgable and extremely experienced. He was very thorough booking my holiday and spent a lot of time getting me the best deal.
Date of experience: February 28, 2025
US
Why Won’t You Refund My Money ? I have replied to your questions but you have not contact me. We have been a victim of a SCAM that involved paying a £1200 deposit to Southall Travel. We do not have any evidence that Southall Travel are involved in the SCAM but after repeated requests they are refusing to refund this money. PLEASE PLEASE RETURN OUR £1200 WE WERE TRICKED INTO PAYING YOU. The case has been referred to the government FRAUD department and have been issued with an official crime number. We have explained the situation to the airline and they have reassured us that Southall Travel can release the flights without penalty. Sadly after numerous calls to Southall Travel we have have repeatedly been told “ IT IS NOT OUR POLICY TO REFUND DEPOSITS “ In the words or Southall Travel “ the only person we can discuss this with is the person that sent the booking email “ THE SCAMMER ! They have no sympathy for our situation. Fortunately we realised the scam prior to paying the balance but as of today we have still lost £1200. Southall Travel, you have confirmed we have been scammed, you have been advised you have no penalty charges by the airline, it is very very poor of you to keep our hard earned money for no reason whatsoever. POTENTIAL CLIENTS BE CAUTIOUS, NO REFUNDS IF YOU ARE SCAMMED I have replied to Southall travel with my contact details ( no contact has been made by ST) as explained the scammer made all communications with ST so I do not have any booking reference I have made numerous attempts to resolve with no ST they do not return my calls as of 15 March Southall Travel PLEASE PLEASE RETURN MY
Date of experience: February 27, 2025
US
We always go with South hall Travel for our multi holidays, we managed to get a great deal on our holiday to Qatar, Maldives and Dubai with great hotels and service throughout. We unfortunately did miss a flight but southhall did stay with us throughout to try help us through the issue we had to deal with, I highly recommend Jacob he is always professional and helps to get the best deals and keeps you up to date with the holiday documents.
Date of experience: February 26, 2025
Another excellent experience with Southall Travel, Evan was able listen to our requirements and book our dream trip. The price was extremely competitive. Evan was always available on email or phone to answer any concerns. We have since recommended to multiple family member who have now booked trips. Thanks so much Evan. We look forward to booking another holiday soon.
Date of experience: February 26, 2025
Evan was really helpful and helped to find right destination place for holidays.
Date of experience: February 26, 2025
Great Hotel apart from one in Chennai. Lovely driver. Very efficient
Date of experience: February 25, 2025
US
In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India with Virgin. Last week, we were scammed by two crafty individuals pretending to be Southall Travel. They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer. We have reported them to the Police, Indian authorities and UK banks. TO HELP AVOID BEING SCAMMED: 1. Do not communicate with agents on Whatsapp 2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444 3. If you are told that a payment has not gone through, please check with your bank before giving more money. 4. Southall Travel do NOT use Western Union at all. 5. Please check the email address carefully. This company had a similar (but different) email address. With the real Southall Travel, I have only had good experiences. EDITED 11 MAR 2025: Thank you for your reply and for contacting me so that this issue can be investigated further by yourselves.
Date of experience: February 24, 2025
I would just like to express my thanks to Southall travel for the upmost helpful and excellent service provided. Sammy took my enquiry and explained everything to me in fine details. Not only did Sammy take me through everything even after I left my deposit I could reach out to ask any questions and she would call me back as soon as she received the message. This was a holiday package for my wife's 50th birthday and it was fantastic, everything from the booking to our driver Pardeep who guided us everyday. There were no hidden surprises and we got everything that we wished for. I was recommended to Southall travel from an existing customer of yours that we met on another holiday, when he mentioned Southall travel my words were ( Are they still around ) I asked this because I worked in West London in the 90s and they were highly thought of then. I have been back less that three weeks and have already called Sammy to book another holiday. Thank you
Date of experience: February 24, 2025
Naina at Southall Travel cutomised our three week trip to India to meet our requirements. The trip for four people went seamlessly starting in the bustling city of Delhi encompassing the "Golden Triangle" and Varanassi before travelling south ending with sunset at the tip of India. All drivers and guides were competent, efficent and friendly, willingly adjusting to meet specific requests. We will be recommending Southall Travel to friends and family and look forward to planning future trips with Naina.
Date of experience: February 24, 2025
