Southall Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I've been booking my flights with Southall Travel for over 20 years now, and they've always delivered great service. This time, I worked with Norman, and I have to say – he was absolutely brilliant. I had quite a few changes and back&forth with my travel plans, but ahndled well. Just wanted to say a big thank you to Norman & team.
Vandana is an excellent travel Consultant. She has always dealt with our requests in a very prompt, timely and most effective way. She has always been polite and understanding of our flexibility in booking tickets. She is an absolute asset to the Southall team well done well Vandana.
We booked our flights to America with Norman at Southall Travel. Excellent service as usual,Thank you Norman.
I am writing to express my extreme disappointment with the service I received from Southall Travel regarding a trip I booked with them back in November. I informed them within the next couple of months that I would have to cancel. I paid £1000 deposit and did not get a penny back for it they were very unprofessional when I asked them to help me out in someway for me to use the deposit on another flight but they were asking for a ridiculous amount of money on top. I chose this company based on their reputation for excellent customer service and well-planned itenary. I suggest you handle complaints from customers better and offer appropriate solutions! Overall my experience with Southall travel was highly unsatisfactory I expected a much higher level of service given the reputation and price point of your Agency.
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I have been dealing with Southall travels since 2002. TodayI spoke to two people - Jason and Moksh. They are absolutely rude and too big for their boots. They were rude to my wife and myself. Never fly with southall travels if this is how you are going to treat customers. DISGRACEFUL !
Date of experience: March 6, 2025
Mr Purab from Southall travels made my journey so comfortable and stress free as he made sure that all the flights, hotel and airport transfers and the choice of hotels were all carefully selected.Excellent service by Purab😄
Date of experience: March 5, 2025
Please be careful while passing your debit / credit card details as I bought ticket and my card details and I been debited with more than 40 K.
Date of experience: March 4, 2025
Great service from Kunal definitely recommend
Date of experience: March 3, 2025
Not happy with the service i was given, not helpful
Date of experience: March 2, 2025
I am choosing Southall Travels for the second time in a row, and I couldn't be happier with the outstanding customer experience I've received. Mr. Anish, you are truly a gem; your support and dedication went above and beyond what I could have ever expected. Thank you so much, Southall, and to the entire team for making this journey so enjoyable. Your compassion and commitment have made all the difference!
Date of experience: February 28, 2025
