Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.so.energy
All reviews
999 total • Write a review
Showing 861 - 870 of 995 reviews
MB
I compared your costs on tariff So…
I compared your costs on tariff So chestnut but when I decided to renew this traffic was not available . I had to choose the So clove tariff which will cost me more tan I had planned Why was the so chestnut tariff removed ?
Date of experience: May 23, 2025
CR
Simple to renew with clear terms
Simple to renew with clear terms
Date of experience: May 23, 2025
SB
Very easy to use the website
Very easy to use the website, good value, clear and concise pricing
Date of experience: May 23, 2025
c
customer
US
How not to treat long-standing customers
Annoyed 1.by your recent repeated insistence that I top up my account when it was briefly in debit, Yet you hold money in the account for many months of the year. This is the point of an unvarying direct debit. 2. by unilaterally raising the direct debit. I am a loyal customer and this made me really think twice about renewing.
Date of experience: May 23, 2025
MR
A good and fair company would recommend…
A good and fair company would recommend them to anyone. Customer service is very good.
Date of experience: May 23, 2025
M
I find SO Energy a good energy provider. I’ve been with them for many years. Their prices are competitive
I find SO Energy
Date of experience: May 23, 2025
NW
Beware they use third party sites to…
Beware they use third party sites to sign people up without their permission. This company needs to do more to stop these rogue practices.
Date of experience: May 23, 2025
ni
Extortion and unhelpful customer service
I was charged £972 for a 3-month period. I lived alone and worked 9am to 6pm. I complained that there was an error as I had noticed that the amount included the bill of the other flat. This company refused resolving it. They rather opted to chasing me around with different debt collection agencies and threatened me with court proceedings. I spoke to different customer service agencies and nobody helped. Another one threatened me that they would contact my employer to collect it from my pay and he would ensure it affects my credit score. It's been 3yrs since I moved out and up until yesterday, I was still chased by debt collectors to pay almost £1000 or be taken to court.
Date of experience: May 23, 2025
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