Uncomplicated clear and easE for several years…
We’ve used So Energy for several years now. It’s straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change it…
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.so.energy
All reviews
999 total • Write a review
Showing 991 - 995 of 995 reviews
DR
Quick & simple to complete
Quick & simple to complete with appropriate information provided
Date of experience: May 18, 2025
MM
Good service received
Good service received Reasonable priced tariff
Date of experience: May 18, 2025
CC
C Clakey
US
DO NOT USE
I have been fighting with SO energy for 3 years regarding a balls up by them refunding 18 months after I closed my account then re billing me under ofgem they cannot back bill for energy used after 12 months, with over 50 phone calls people who hardly speak English, people who claim i don't know my name I have got no further ahead, now they have started to register it with the credit agency affecting my credit and ability to get a mortgage, I have been asking for 6 weeks for a deadlock letter and keep being told it is being drafted!!! I would rather pay 50% more for energy than deal with this bunch of clowns the last email I had was 6 days ago claiming they whete looking into.it guess what I've heard nothing ,you can't get the email for the CEO they are terrible stay away people UPDATE ... so energy response says it all they have today addressed my deadlock letter after I CALLED THEM !, apparenlky it was sent 5 weeks ago, why have the been telling me for 3 WEEKS its being drafter INCOMPETENCE AND LIES.. further update they told me previously they could not print transcipts today during a phone call (made by me ) they have told me they can print transcripts MORE INCOMPETENCE AND LIES, I also asked to speak to customer service manager and was told " CUSTOMER SERVICE MANAGERS WILL NOT SPEAK TO CUSTOMERS!!!" i asked to speak to a complaints handler and was told " they are too busy one will call you back within 48 hours" i hold my breath they have never called back when they have stated ... total cowboys I have been with octopus energy for 3 years what a pleasure it's like night and day I hope you all read the list and take my advice
Date of experience: May 18, 2025
PC
So Energy - simply the best!
So Energy has been the best, most customer friendly company I’ve contacted in recent years.
Date of experience: May 18, 2025
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