Uncomplicated clear and easE for several yearsβ¦
Weβve used So Energy for several years now. Itβs straightforward, clear and easy to decide what choices to make and regular clear statements showing where we stand. Uncomplicated
4.4
Great
999 reviews
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Review summary
So Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Live chat
Bring able to do live chat helped immensely, Neha was very helpful.
It was easy to follow and why change itβ¦
It was easy to follow and why change it you are satisfied with the service offered
Easy to renew
Easy to renew
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.so.energy
All reviews
999 total β’ Write a review
Showing 871 - 880 of 995 reviews
M
Margaret
US
This is now my third year with SOβ¦
This is now my third year with SO ENERGY. I find them so easy to deal with. Clear communication each month with meter reading requests followed by clear readable bills. Recently renewed my contract for 12 months to a green energy one which was not only good for helping lower my carbon footprint but was at a lower price too. Win win !!
Date of experience: May 23, 2025
AO
SO quick, SO easy, SO Energy
Just changed tariff online and saved Β£40 a month.
Date of experience: May 23, 2025
RC
Efficient and ethical company
Efficient and ethical company. Good service. Price structure good on new deals. Good communicators
Date of experience: May 23, 2025
Mr
Happy to stay with with So Energy
i have not needed to move supplier for 3 years as i am happy with the service So Energy provide, the monthly statements are easy to read and informative
Date of experience: May 22, 2025
CK
The Worst Customer Service
Made a complaint that was taken to the Ombudsman and won for awful customer service. Been waiting for a response to my second complaint for weeks now as they sent me to debt collection with no cause. Every time I get in touch I get palmed off. I asked for a deadlock letter if they weren't going to do anything about it so I could go to the Ombudsman for a second time and was basically told to wait. This is beyond a joke. I would never use this company again. Can't get hold of anyone who takes account for their mistakes or actually tries to help.
Date of experience: May 22, 2025
MJ
Quick and easy to renew
Quick and easy to renew. Good customer service.
Date of experience: May 22, 2025
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