Helen is always very helpful if I have…
Helen is always very helpful if I have a problem with my skylight broadband, If all customer service agents were like Helen life would be a lot more pleasant. H
Skylight Broadband Ltd is a telecommunications company specializing in wireless broadband services for both residential and business customers in Devon and Cornwall, particularly in areas such as Ashburton and Totnes. The company aims to provide reliable and high-speed internet connectivity to rural communities that may experience challenges with traditional broadband options. The services offered by Skylight Broadband include fixed wireless access, campsite Wi-Fi, and internet solutions tailored for rural businesses and estates. With a focus on high-quality installation and customer support, Skylight Broadband is committed to improving internet access for those in underserved regions. Their network is designed to deliver superfast broadband, ensuring that homes and businesses can stay connected effectively.
Skylight Broadband receives overwhelmingly positive feedback from customers, who praise the excellent service and fast internet speeds. Many reviewers highlight the seamless installation process and the professionalism of the staff, noting that they found the team to be friendly, helpful, and efficient.
Customers appreciate the reliable connectivity, especially in rural areas where previous providers failed to deliver adequate service. However, a few critical reviews mention issues with customer support and inconsistent speeds, with some users experiencing significantly lower than expected performance. Despite these concerns, the majority of consumers express satisfaction with Skylight's offerings, often wishing they had switched sooner. Overall, Skylight Broadband is viewed positively, with many recommending it as a great alternative to traditional providers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 54 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.0 | 2 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | — | 0 |
| Dec 25 | 5.0 | 1 |
| Jan 26 | 5.0 | 1 |
| Feb 26 | 5.0 | 1 |
| Mar 26 | — | 0 |
| Apr 26 | — | 0 |
| May 26 | — | 0 |
| Jun 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 54 most recent reviews.
“Excellent people to deal with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 54 | |
| 3.8 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Skylight Broadband is #1 of 5 on overall rating in this group.
54 reviews of Skylight Broadband. Filter by what matters to you.
Helen is always very helpful if I have a problem with my skylight broadband, If all customer service agents were like Helen life would be a lot more pleasant. H
We live in a small communal farmstead consisting of 6 dwellings, all suffering the same unacceptably slow broadband via copper landlines with no solution to our problem. After years of complaints and callouts to BT I heard of Skylight through a neighbour in the next valley. Inital contact was to set up a meeting to discuss solution as we live in a blind valley. Their attending engineer was positive, with a can-do attitude. As soon as my obligation was completed (pole erection, power etc) They installed their equipment in one day and hooray, in one fell swoop the end of all 6 dwellings suffering of slow and non existant broadband, and at a competetive price. Never looked back since.
Great local company, prompt response and they keep you informed and provide a service which is very reliable.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We are a rural based business so our internet connectivity options are limited. Like many businesses having a fast and reliable internet service is a must! Skylight Broadband has provided us with a great alternative to copper - stable, reliable, and great value for money! Big thanks to the team at Skylight!
This is a great business, providing high speed internet in tricky places. After years of struggling with old BT lines, long repair times and distant call centres, we have changed over to Skylight and are very happy. This is a local company, hard working and close to their customers. I think it's fair to say Skylight have changed our lives. Very good customer service and great fix times for those rare outages, highly recommended, a breath of fresh air!
Great customer service to facilitate the set-up and the engineer who visited to install the equipment couldn't have done more.
Having for years a down load speed of 2.5 megs, I was recommended to Skylight. They were very helpful & sorted the system with 30 meg with upgrade available to 50 meg. Brilliant - highly recommended.
The team at skylight provided a creative solution to our internet problems, being the only provider who have managed to bring a steady reliable level of internet into the group of houses where we live. We are so grateful for the work that they have done and would recommend Skylight to anyone.
Skylight Broadband have completely changed our WiFi experience! Living in the middle of nowhere meant that our broadband speeds were ridiculously slow. Along came Skylight and now we have reliable fast broadband. If we do have any problems, and they are rare, they are dealt with quickly and efficiently. Thank you Skylight Broadband for helping us to join the 21st Century!
Really great support. Helen took her time to unpick what had gone wrong, couldn't have been more helpful. Technical issues were explained with clarity for a non techie like me and I felt we were joint problem solving rather than being bamboozled by someone like you do with some companies. Helen went t great trouble to get hold of us as well and was persistent until she caught us. I am really impressed with Skylight. We had a really unstable connection with our previous providers but this has NEVER FAILED!! Amazing considering we live in the sticks, very rural area with no mobile signal. I can work from home, attend meetings, watch NETFLIX! We feel we have joined the 21st century albeit rather late.
excellent service, very fast and rock solid!
Excellent service. Although my house is in a very awkward spot the installation went well and I now receive good broadband speed.
A fantastic company who are able to provide me with broadband when all other companies couldn’t ! Would highly recommend 😁😁
Skylight Broadband Ltd is a telecommunications company specializing in wireless broadband services for both residential and business customers in Devon and Cornwall, particularly in areas such as Ashburton and Totnes. The company aims to provide reliable and high-speed internet connectivity to rural communities that may experience challenges with traditional broadband options. The services offered by Skylight Broadband include fixed wireless access, campsite Wi-Fi, and internet solutions tailored for rural businesses and estates. With a focus on high-quality installation and customer support, Skylight Broadband is committed to improving internet access for those in underserved regions. Their network is designed to deliver superfast broadband, ensuring that homes and businesses can stay connected effectively.
This profile hasn't been claimed by the business owner.