Singapore Airlines
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Poor service
I'd heard good things about Singapore Airlines, I must admit mainly through the media which now makes me wonder how they get these good reviews. Had a terrible experience. I flew from Sydney to Singapore return in economy. The seats were the normal uncomfortable economy seats with hardly any legroom, no different than any other economy flight. However, the staff allowed another passenger to come and directly hassle me to change seats after he had finished hassling them, to which I replied no, that's not how it works these days. They essentially passed their customer service role on to me to do at 9:30 pm. I am not a Singapore Airlines employee! I'm a customer! Dealing with other customers is your job not mine! Second, there was a constant drip from the ceiling, if this is not already annoying enough on an 8 hour flight it was extremely concerning from a safety and maintenance perspective. Where is the water coming from and how is it getting in? Finally, I reported these concerns to customer service. They responded to me 24 hours later saying they were sorry about my bad experience. They essentially said that the customer service issue was what they normally did. Really? Perhaps we could have some of the staff wages deducted from our flight whenever we're required to do something like that. They also completely ignored the drip from the ceiling. I followed them up on this for a response and they did not even bother to respond. They did not offer any form of compensation at all. Every other aspect of the flight was average at best. Perhaps they were once the world's best airline, but based on what I've just outlined, it was among the worst. I would never suggest anyone fly Singapore Airlines if they have an alternative. Avoid Singapore Airlines.