Mehdi is always considerate and takes…
Mehdi is always considerate and takes care in reaching the best outcome.

Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
Consumers consistently praise Shielded Insurance for its excellent service and prompt responses. Reviewers highlight the helpfulness and professionalism of staff members like Stewart, Casey, and Jake, who are noted for their thoroughness and ability to identify customer needs effectively.
Many customers appreciate the ease of arranging insurance and the competitive quotes provided, making the process straightforward and efficient. The overall sentiment reflects a strong satisfaction with the quality of service, as people describe their experiences as outstanding and commend the attentive communication throughout. With no negative feedback surfacing, Shielded Insurance stands out as a reliable choice for insurance needs, earning a perfect rating from its clientele. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Shielded Insurance is #1 of 5 on overall rating in this group.
60 reviews of Shielded Insurance. Filter by what matters to you.
Mehdi is always considerate and takes care in reaching the best outcome.
Excellent customer service and follow ups
I am very happy with the service I received and the much better price on our house and contents insurance. Unfortunately they couldn't come up with the goods on the car and caravan insurances, but they gave it a good try.
Reinhardt Saunderson Insurance Rep- service was excellent and gave me confidence seeking insurance as our business fell out the norm. Already recommended him to another friend. He was able to thing outside the square.
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Great fast service provided by Thaine. Got me the appropriate documentation I needed. 100% recommend
Cannot fault the service, informative, prompt , polite, knowledgeable , would highly recommend
Very helpful and amazing comfortable transition easy to choose and great support from a very friendly staff keep up the good work
Going to the extra mile to get what's needed for the client
Shielded found exactly what insurance I wanted and were quick and efficient in all communications.
I’m very happy with the team and I highly recommend them to everyone in business
Thanks to Thaine for sourcing out my home and content renewal Definitely made an otherwise stressful situation stress free.
It was helpful
Staff are always friendly and helpful and they seem to get us a good deal
Great experience Zack was too good in finding me a great policy
Always a pleasure to deal with Mitchell. He is efficient and very good at his job. Highly recommend 👌 Cristy and Shaun
Always very professional and the staff are helpful nothing is too much to ask would recommend them to anyone looking to insure themselves .
We Found Hayley Revell very professional understanding and helped us with our new home insurance from start to finish. We would recommend Hayley to any one asking us for insurance advice. She also helped with renewing our car insurance
Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
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