Stewart was very helpful
Stewart was very helpful, thorough and got me the best result. Thank You.

Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
Consumers consistently praise Shielded Insurance for its excellent service and prompt responses. Reviewers highlight the helpfulness and professionalism of staff members like Stewart, Casey, and Jake, who are noted for their thoroughness and ability to identify customer needs effectively.
Many customers appreciate the ease of arranging insurance and the competitive quotes provided, making the process straightforward and efficient. The overall sentiment reflects a strong satisfaction with the quality of service, as people describe their experiences as outstanding and commend the attentive communication throughout. With no negative feedback surfacing, Shielded Insurance stands out as a reliable choice for insurance needs, earning a perfect rating from its clientele. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Shielded Insurance is #1 of 5 on overall rating in this group.
60 reviews of Shielded Insurance. Filter by what matters to you.
Over a year ago
Stewart was very helpful, thorough and got me the best result. Thank You.
Over a year ago
Casey is great to deal with. Very prompt- Knew exactly what cover we needed. Very reliable broker. Thanks, Casey.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Stewart was very helpful, thorough and got me the best result. Thank You.
Casey is great to deal with. Very prompt- Knew exactly what cover we needed. Very reliable broker. Thanks, Casey.
They are always easy to reach, very attentive to details, and quick to identify our needs and provide the right products. Jake was superb.
Timely response
My experience with Shielded Insurance was outstanding. The was they went about everything was amazing! The dealt with everything promptly and professionally. Would definitely recommend them.
Prompt response
Ease of arranging insurance and cheaper quote
I felt that cover that was explained to me met all my needs for an owner builder and the project I am about to commence.
Angus is always a pleasure to deal with
Excellent service
Jake was so fantastic, I really didn’t know what I needed and he sorted it out perfectly
quick response and great help by Jake
Jake provided superior service in obtaining a commercial insurance quote for us. He is highly experienced, has excellent communication, very knowledgeable with this type of product. I highly recommend Shielded Insurance.
Zak is very quick with assessing a quote and is very competative
I had an excellent experience arranging insurance for my business. The communication was timely, clear, and professional throughout the process. Every question I had was answered with thorough knowledge and clear explanations, which gave me complete confidence in choosing this insurance. I really appreciate the professionalism and support—I feel secure knowing my business is well covered.
Brilliant service and amazing follow up assisting to get everything finalised for a very important and busy organisation that focuses on service while shielded insurance focused on protecting us.
Mitch was very helpful and understanding of the insurance we required. He was easy to deal with and made everything very clear. Thanks so much!
Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
This profile hasn't been claimed by the business owner.