Very efficient good customer service…
Very efficient good customer service and communication

Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
Consumers consistently praise Shielded Insurance for its excellent service and prompt responses. Reviewers highlight the helpfulness and professionalism of staff members like Stewart, Casey, and Jake, who are noted for their thoroughness and ability to identify customer needs effectively.
Many customers appreciate the ease of arranging insurance and the competitive quotes provided, making the process straightforward and efficient. The overall sentiment reflects a strong satisfaction with the quality of service, as people describe their experiences as outstanding and commend the attentive communication throughout. With no negative feedback surfacing, Shielded Insurance stands out as a reliable choice for insurance needs, earning a perfect rating from its clientele. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 |
Bottom line: Shielded Insurance is #1 of 5 on overall rating in this group.
60 reviews of Shielded Insurance. Filter by what matters to you.
Very efficient good customer service and communication
Efficient, knowledgeable and easy to work with.
My call was answered quicky. The person I spoke to was helpfully.
Information given was supportive and the best available quote.
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Reinhardt was clear and concise in giving me the information I requested. No question was left unanswered and he was awesome in obtaining insurance for us.
Tim was great from the first interaction to the last, answering all my questions (I had a lot as this was the first time using an insurance broker), and took his time to explaining all the information that was needed. Ive never used a broker before and never knew they existed until a friend of mine told me to Google it, but Tim made it easy and worth my while. 10 out of 10!
Dan Lean was great to deal with - talked to me through covers, i have not gone with cover yet however I will be coming back once I open my business and proceeding. Good person to deal with.
Jordyn went above and beyond what was required and explained every step of the process very clearly. And persisted and got the best quote to cover my insurance needs. Highly recommended.
This is a simple process each renewal and I dont really want to be bothered extensively and unnecessarily and I wasnt
Matt is invaluable and efficient.
Josh worked hard and reduced our costs which I appreciate.
Very cool people and so much attention they give you
The customer service was excellent. John took care of all our needs easily and our insurance had even dropped in price. Very happy with shielded Insurance wouldn’t go any other way.
Good customer relations
Good service
Shielded Insurance is a multi-award-winning brokerage based in Australia, specializing in providing a comprehensive range of insurance solutions tailored to meet the diverse needs of its clients. The company serves individuals and businesses across various sectors, offering coverage options that include car, commercial property, construction, cyber insurance, and more. With a focus on delivering professional insurance advice, Shielded Insurance aims to challenge traditional insurance broking practices by ensuring that all clients receive personalized and appropriate insurance solutions. The brokerage operates nationwide, catering to clients in Queensland, New South Wales, South Australia, Western Australia, Victoria, and beyond. Shielded Insurance is committed to supporting clients through various services, including 24/7 claims assistance and self-serve options for claims management. By leveraging their expertise, the company strives to provide clients with peace of mind and the protection they need to stay shielded in an ever-changing environment.
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