can't leave a review did not know whatb…
can't leave a review did not know whatb would happen if we made a claim.it's stupid to ask for a review if the insurance claim is not used!!!

Sainsbury's Bank is a financial services provider based in the UK, offering a range of products designed to meet the needs of individuals and families. The company specializes in various financial solutions, including home and travel insurance, pet insurance, travel money, and savings accounts. Sainsbury's Bank aims to provide accessible financial products to its customers, particularly those who are Nectar loyalty program members, offering them additional benefits and rewards. Targeting consumers who seek comprehensive insurance coverage and competitive rates on travel money, Sainsbury's Bank also emphasizes its commitment to customer service and ease of use. With its affiliation to the well-known Sainsbury's supermarket brand, the bank leverages its extensive customer base to deliver tailored financial solutions, ensuring that clients can find the right products for their specific needs.
Sainsbury's Bank receives a mix of feedback from customers regarding its insurance services. Many reviewers appreciate the reasonable pricing and straightforward application process, highlighting that obtaining coverage is quick and easy.
Consumers often express satisfaction with the peace of mind that comes from having insurance through Sainsbury's, noting the informative communication and user-friendly app. However, a significant number of critical reviews raise concerns about claims handling, with some customers feeling that the bank is unresponsive or unsympathetic when issues arise. Complaints about steep premium increases and difficulties in processing claims are also prevalent, particularly in pet insurance. Overall, while many find value in the services offered, the inconsistency in claims support leaves some customers dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.7 | 17 |
| Sep 25 | 4.0 | 43 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“The price was reasonable and the application process straightforward”
“As suggested, I called your customer service and all I was told is to reduce the premium I need to reduce the cover”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | 4.1 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Sainsbury's Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 3.2).
60 reviews of Sainsbury's Bank. Filter by what matters to you.
can't leave a review did not know whatb would happen if we made a claim.it's stupid to ask for a review if the insurance claim is not used!!!
Sainsbury pet insurance have been great in handling claims but now they are unsympathetic and cold in their response to my complaint. I moved to Sainsbury over a year ago with an OK premium of nearly £700 pa for my 8-year-old Labrador with no claim’s history. I have been saying great things about you in terms of handling claims and even recommended you to several people. This will NO longer be the case, and I retract anything good said about Sainsbury Pet Insurance. We have had to make some claims this year but that's the insurance business. I've just had my renewal notice through and over a 100% increase to just over £1500 pa. The disgusting thing is you know that we now have a pre-existing condition, so you have us by the short and curlies. Our other dog is with kennel club and despite any claims, they increase by 12% pa. I have discussed this with my vet who are shocked with what you are trying to do. In addition to this premium, I must pay 20% of each claim!! As suggested, I called your customer service and all I was told is to reduce the premium I need to reduce the cover. Yeah, what responsible dog owner would do this.
Quick answers to the questions people ask most.
Yes, Sainsbury's Bank is a legitimate company with a solid reputation. They have received numerous reviews, with an overall high rating indicating real customer satisfaction.
No, Sainsbury's Bank is not a scam. The platform features verified reviews and consistent positive feedback, with many customers highlighting their smooth application processes and good value.
Sainsbury's Bank offers a variety of financial products including insurance options such as travel and pet insurance, as well as banking services.
Sainsbury's Bank is known for providing reasonably priced insurance options, often with discounts for Nectar cardholders. Payment methods typically include credit/debit cards and direct debits.
Customers can reach Sainsbury's Bank customer support through their website or by phone. Many reviews highlight their responsive and caring customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Car insurance? Be warned. They direct you to UK insurance who say they haven’t worked with Sainsbury's for 18 months! My car insurance runs out in four days time. Sainsbury is so expensive—40% higher than the quote from Go Compare. So I decided to move, obviously. Imagine my shock to get an email this morning saying my policy had been auto renewed 4 days early! I called the number on the email I got this morning 0345 266 1360. Auto voice says welcome to Sainsburys and the press 1. For etc…. I follow all those links and get told, after giving my details, that this is UK insurance and we have had nothing to do with Sainsbury’s for 18 months. They then give me the Sainsburys number … Half an hour of gaslighting… no we have not renewed… but you just sent me and email saying that you have… oh let me put you on hold….. well we did renew yes but I will cancel that.. and then well that is the correct number but you must have picked the wrong option… I don’t think I did… but even if I did pick the option this leads to my data being given to an organisation that I have nothing to do with them will be a breach of the data protection. But also this is the underwriter for my policy according to the phone number I got with the policy….. So having wasted an hour going around in circles with one operator on the first number saying we are aware Sainsburys are giving out this number but we have nothing to do with them and call them on… and the other operator insisting it is Sainsburys number and I made a mistake and that they did not auto renew 4 days early but then that they did and the price being double what I can get elsewhere, I’m done wohh th Sainsburys— imagine if I had a car accident and had found up that number for claims done all of that and then been told not insured by the underwriters that Sainsbury’s direct me to! Dodgy data practice and dodgy sales practice. Very disappointed and totally unsure if I am actually with an underwriter right now … And just had 3 missed calls from UK insurance who are trying to get hold of me… It’s an hour of my life, but I will never get back and I think it’s time for the insurance on and the ICO to have a look at this
Took a pet insurance policy out back in April using a nectar promotion for 10,000 points. Several months have gone by and I’m still waiting for these to be deposited. Chased it up several times with Sainsburys Bank who said it’s nectars responsibility. Chased it up several times with nectar who said it’s Sainsburys Banks responsibility. Still stuck with neither party accepting responsibility for the matter.
Our flight back to the UK from the south of France was cancelled due to ATC strike action. The next available flight offered by the airline was in 2 days and since we had to be at work the following day, we made our way back by train and kept the receipts. Flight refunded but we were still £300 out of pocket so we claimed on this policy. The claims process is operated by a 3rd party located outside the UK which made the most weird requests for personal information totally unrelated and irrelevant to the claim which include the full 16 digit numbers of credit cards we own. They also wanted scanned copies of our passports and other sensitive info sent digitally to them. I raised a complaint they've admitted the info shouldn't have been requested as it clearly raised security concerns with data protection. They already had already all the necessary paperwork and receipts but decided they now also wanted a screenshot from the airline's next available flight which was two days after so they could, if the claim was successful then pay around £30 per delayed day. So basically you'd save money if you didn't have this policy.
After 2 phone calls explaining my car hire issue promised both times I would receive email with claim form but never received so gave up . Doubt it that I will renew travel insurance in case it's a more expensive claim next time. Just don't seem to know what they are doing.
Took out a contents insurance package with Sainsbury's, and I'm so sorry I did. Due to employment difficulties, I missed a couple of payments. They hit me with a £20 charge on each one! It's contents insurance, in which the bank does nothing for you unless you make a claim. This is complete scam and having had contents insurance for over 15 years, no other company has ever charged me. Avoid like the plague!!!
Cashpassport technology is woefully inadequate. Always having issues with the app and the website has very poor iPhone user compatibility. The customer service line for this product is nothing short of a joke - spend more time repeating yourself to re-confirm details (appear to be a CMA process) than actually resolving the issue.
I am disgusted with how this company has dealt with my claim. It has still not been sorted and the claim started in January this year. They lack sympathy and customer care. They are not able to respond to emails correctly. They do seem to be able to read and understand correspondence. They are stalling the claim. They do not seem to care in regard to the stress this is causing an elderly customer. If you are looking to renew your home insurance do not touch these with a barge pole.
they didnt abide to what the agent told me selling the policy to me and lots thousands of pounds avoid
Having waited for about an hour with one person in front of me to pick up pre ordered travel money I’m still queuing! This level of service is unacceptable.
misinformation. LIES and given the run around. when i got a scam transaction on my credit card in June and disputed , i thought it was ok. but 2 months later, they fake company come back with somehow getting all my personal details to make Sainsbury bank reverse the dispute. to make matter worst Sainsbury bank refuse to give me the details for the fake merchant operating in Hong Kong, even when i stated to Sainsbury bank i have not received any goods showing them proof from a door cam that sate they stated they delivered the goods , Sainsbury bank ignored me and just want me to waste my time going to the financial ombudsman to deal with it. as Sainsburys bank cant do a "double jeopardy" on disputed transactions. they cant even proof that its only their hearsay. it seems Sainsbury bank have a higher security checks on purchases made online to uk stores but international purchases are easily let through and get fooled by them. i have been having too many bad experiences with Sainsbury bank this year with too many lies and excuses given me. i cant wait to get rid of them after i get my money back from the fraudulent transactions made on my account. This has affect mentally and physically, but sainsbury bank just don't care. I hope the government investigate sainsbury on the way they do things as we don't want another post office scandal. As from other reviews, I am not the only one
How come insurance is cheaper on line than annually, how about offering quotes as per on line. Plus Sainsuburys portal lousy never works
travel money sale for euros is less than is obtainable elsewhere, even with nectar card, what a let down.
Sainsbury's Bank is a financial services provider based in the UK, offering a range of products designed to meet the needs of individuals and families. The company specializes in various financial solutions, including home and travel insurance, pet insurance, travel money, and savings accounts. Sainsbury's Bank aims to provide accessible financial products to its customers, particularly those who are Nectar loyalty program members, offering them additional benefits and rewards. Targeting consumers who seek comprehensive insurance coverage and competitive rates on travel money, Sainsbury's Bank also emphasizes its commitment to customer service and ease of use. With its affiliation to the well-known Sainsbury's supermarket brand, the bank leverages its extensive customer base to deliver tailored financial solutions, ensuring that clients can find the right products for their specific needs.
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