Sainsbury's Bank
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Car insurance—be warned
Car insurance? Be warned. They direct you to UK insurance who say they haven’t worked with Sainsbury's for 18 months! My car insurance runs out in four days time. Sainsbury is so expensive—40% higher than the quote from Go Compare. So I decided to move, obviously. Imagine my shock to get an email this morning saying my policy had been auto renewed 4 days early! I called the number on the email I got this morning 0345 266 1360. Auto voice says welcome to Sainsburys and the press 1. For etc…. I follow all those links and get told, after giving my details, that this is UK insurance and we have had nothing to do with Sainsbury’s for 18 months. They then give me the Sainsburys number … Half an hour of gaslighting… no we have not renewed… but you just sent me and email saying that you have… oh let me put you on hold….. well we did renew yes but I will cancel that.. and then well that is the correct number but you must have picked the wrong option… I don’t think I did… but even if I did pick the option this leads to my data being given to an organisation that I have nothing to do with them will be a breach of the data protection. But also this is the underwriter for my policy according to the phone number I got with the policy….. So having wasted an hour going around in circles with one operator on the first number saying we are aware Sainsburys are giving out this number but we have nothing to do with them and call them on… and the other operator insisting it is Sainsburys number and I made a mistake and that they did not auto renew 4 days early but then that they did and the price being double what I can get elsewhere, I’m done wohh th Sainsburys— imagine if I had a car accident and had found up that number for claims done all of that and then been told not insured by the underwriters that Sainsbury’s direct me to! Dodgy data practice and dodgy sales practice. Very disappointed and totally unsure if I am actually with an underwriter right now … And just had 3 missed calls from UK insurance who are trying to get hold of me… It’s an hour of my life, but I will never get back and I think it’s time for the insurance on and the ICO to have a look at this