Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
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Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 31 - 40 of 216 reviews
BM
Stacey head is very professionnel
Stacey head is very professionnel She is help me with my query account Thank you
Date of experience: April 27, 2025
SA
Warm Response Counts
I emailed RedRock about payment of my service charge and did not actually expect a response. Stacy Head in Accounts Department responded to confirm receipt of my message, assuring me also that she would include a note on the payment in my account. Her response was prompt and the tone vary warm. This is much appreciated.
Date of experience: April 18, 2025
AT
The Best Company
It is the best company I have ever had contract with. The company is really supportive, staff is helpful. Purchase Ledge Team-just BRILLIANT. It is really great pleasure to have business with them.
Date of experience: April 14, 2025
LR
Helpful and Responsive Team
We have provided Grounds Maintenance services to Red Rock for many years and find the team to be very helpful and friendly. The Purchase Ledger team respond to and resolve any queries quickly and keep us in the loop at all times. Thanks Megan for your help yesterday 😊
Date of experience: April 12, 2025
BT
Excellent team for me as a contractor.
Excellent team for me as a contractor. Receive my works orders, mostly self explanatory. Carry out the works and then invoice. Payment is usually very prompt which is important for a small sole trader. Highly recommended company to work for.
Date of experience: April 11, 2025
AD
Thank you very much to Megan Parrish…
Thank you very much to Megan Parrish for her professionalism and always helping me with invoices. She keeps me updated and send me an email for confirmation. She is A*
Date of experience: April 11, 2025
MS
Unexpected Bill Handled Well
I have an apartment in London and the previous managing agents were a nightmare. Out of the blue I received an unexpected invoice from Red Rock who I was unaware had taken over the service. I was hopping mad but I was delighted to find someone who was actually interested in helping me. Beverley was lovely, understood my problem, and set the wheels in motion to resolve the issue. Service as it should be, thx Beverley
Date of experience: April 4, 2025
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