Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 1 - 10 of 216 reviews
H
Helena
US
Stacey Head at Red Rock property has…
Stacey Head at Red Rock property has been very helpful to me with all my enquiries. She always responds straight away and has all the correct information. Nothing is too much trouble and she is always so pleasant and willing to help. For such a large company this really is wonderful customer service and like a bespoke personal service really.
Date of experience: July 1, 2025
JC
I received great service from Stacy…
I received great service from Stacy Head. She is a credit to your team.
Date of experience: July 1, 2025
JB
Jane and Ania have been excellent with…
Jane and Ania have been excellent with the queries from our sale!
Date of experience: July 1, 2025
Ce
Quick ,polite and professional!
I made a telephone call to Red Rock which was picked up by Beverly Barnard . She was very polite extremely efficient and sorted out my query in a matter of minutes !! A real credit to the team and a great ambassador for your company ...thank-you again!
Date of experience: June 24, 2025
RW
Straight forward polite and prompt
Stacy promptly emailed my account transaction for past 18months and arranged a phone call from another member of her team
Date of experience: June 23, 2025
VF
I was trying to make sense of my…
I was trying to make sense of my situation and Stacy from credit control was very helpful . My situation was clarified and I was able to move forward.
Date of experience: June 20, 2025
EL
Account sorting
I’ve been dealing with Stacy for sometime, and she’s always shown a high level of efficiency, kindness and understanding. I’m very impressed and grateful to her. A true professional!
Date of experience: June 16, 2025
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