Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 21 - 30 of 216 reviews
OA
Quick and great customer se
Quick and great customer service from Annette
Date of experience: May 8, 2025
SC
Stacey Head replied to my query…
Stacey Head replied to my query regarding an invoice very quickly and with a clear and satisfactory explanation.
Date of experience: May 7, 2025
LB
Always a positive experience…
Stacy is always reliably helpful and friendly.
Date of experience: May 7, 2025
BS
Quick resolution
Our dealing with Stacey have been really smooth. If she wasn’t able to call back, she was always responsive on emails and was able to resolve our situation quickly and efficiently. Thank you.
Date of experience: May 7, 2025
WF
Stacey Head was very helpful and…
Stacey Head was very helpful and efficient. Very pleasant.
Date of experience: May 6, 2025
AR
Beverley Barnard was very useful in…
Beverley Barnard was very useful in managing my affairs / account
Date of experience: May 1, 2025
JO
Invoice query
I had a recent query regarding invoice payments and Stacy was very helpful and rectified my issue without delay. Thank you Stacy.
Date of experience: April 30, 2025
JB
In my dealings with Stacy
In my dealings with Stacy, I can honestly say I found her to be very professional, willing to help, informed and approachable. Jason
Date of experience: April 30, 2025
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