Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
Information provided by various external sources
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Contact info
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 41 - 50 of 216 reviews
VW
Great service from Kaine
Great service from Kaine - fast, efficient and reliable. Another great experience with Red Rock. Thanks.
Date of experience: March 22, 2025
LM
Stacy Head, Credit Control
From the moment I reached out, Stacy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to answer all my questions and ensured I understood every detail of the financial processes. Her expertise and patience made a potentially overwhelming situation feel manageable and stress-free.
Date of experience: March 17, 2025
GL
The finance team is fantastic and Megan…
The finance team is fantastic and Megan is always super helpful :-)
Date of experience: February 15, 2025
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