Terrible management service
Terrible management service, particularly Leonie who has ignored emails for months upon months.
4.6
Excellent
220 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Red Rock Estate & Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
A positive outcome to my dilema…
I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed. An absolute PLEASURE to deal with her!! Thank you Beverely!!
Great customer service and help from Stacey Head at Red Rock Property Magement
Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly. I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason. Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!
Stacy Head was extremely helpful and…
Stacy Head was extremely helpful and responded to me straight away always on hand to help x
Company details
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Website
www.rrpm.co.uk
All reviews
220 total • Write a review
Showing 201 - 210 of 216 reviews
GK
Amazing staff and team work!
We have been working with Red Rock’s Accounts Department for over 8 years now, and I am thoroughly impressed by their professionalism and dedication. Their team has consistently demonstrated a high level of expertise and commitment. One of the things that stand out about Red Rock accounts team is that the staff is always available to answer any questions.
Date of experience: April 19, 2024
KA
Red Rock Property Management are a professional experienced Property Management company who offer a great value of service.
Red Rock Property Management are a great company, very professional. The Accounts department especially Chloe, are helpful and answer queries within a working day if not sooner. Very professional and most importantly helpful and polite would recommend them.
Date of experience: April 19, 2024
IR
I would strongly caution anyone…
I share the consensus with those who have only bestowed a single star upon Red Rock, primarily because we lacked the option to assign no stars. I want to highlight a word of caution for individuals considering Red Rock for their services, as my personal experience underscores a significant lack of value for the money spent. Based on my encounters, I strongly advise potential clients to thoroughly evaluate alternative options before committing to any agreements with Red Rock. It appears to be an expenditure for something yielding minimal to no returns.
Date of experience: March 7, 2024
JL
Absolutely useless
Absolutely useless. Called them regarding security problems within the building and nothing was done about it. Parcels persisted to be solen. The staff at Redrock in particular Charlotte Luck essentially said that it was causing them too much hassle and wouldn't take the case any further, an failed to provide CCTV images to the police of the multiple thefts.
Date of experience: March 6, 2024
RG
Red Rock are really professional
Red Rock are really professional but friendly at the same time. I’ve been dealing with Charlie Wildney, residential property manager, about a front-door issue, she has been very patient with me. Excellent customer service from all the team here.
Date of experience: February 18, 2024
SS
I had query regarding payment of my…
I had query regarding payment of my service charge and left a message for Stacy Head to call me. She responded and solved my query and was quick to response with an email too.
Date of experience: January 10, 2024
HA
Thanks for your help Stacy
Thanks for your help Stacy. Quick response and prompt solutions. Very helpful.
Date of experience: December 22, 2023
kE
Avoid spending your money on Red Rock
Avoid spending your money on Red Rock; they prove to be ineffective and display a lack of concern for your property. I sent a letter to the Managing Director on July 23, 2023. Adrian being busy on holiday, he couldn't respond until after August 14. Unfortunately, I never received a response. Dear Adrian, I am writing this email to inform you that I am on the verge of initiating legal action against Red Rock with Personal Injury and Negligence Compensation Specialists, on a no win, no fee basis, as they have accepted my case,I must express my disappointment in the handling of this matter by your team. Despite attempting to resolve the issue through correspondence with your team, the responses received were careless and lacked the necessary attention to detail. It was communicated to me that the matter had been closed without proper consideration. While perusing my emails to locate your contact details, I was reminded of the immense satisfaction we experienced when appointing Red Rock as our managing agent. Upon learning that Rebecca Page would be working with Bracham, we were genuinely convinced that we could not have made a better choice. I distinctly recall our initial meeting with Rebecca, during which Yvonne and I emphasised the importance of transparency and open communication to establish a robust working relationship. Rebecca's expertise, kindness, and caring demeanor left a lasting impression on us. It was with heartfelt appreciation that we bid her farewell when she concluded her role at Red Rock. As a gesture of gratitude, we sent her a present, expressing just how much we valued the productive working relationship she contributed to. However, the recent experience with your team has left much to be desired. This includes the conduct of Gabriela Bowman, whom I find to be unprepared and lacking in necessary attention to detail, resulting in adverse consequences for our case. As a result of the frustration and lack of transparency displayed by Red Rock, I have made the difficult decision to resign my directorship at Barcham House. Over the past two years, dealing with a management agent that refused to be transparent and reliable has been a significant challenge. This situation has been exacerbated by Gabriela's apparent negligence, including failure to submit the required documents in the proper format, leading to the loss of our case in court. During the appeal process, there were further oversights, including the omission of essential documents and the submission of incorrect information. This lack of diligence has eroded any remaining confidence or trust in Gabriela's ability to handle our affairs effectively. As a director, I felt burdened with the responsibilities of running Barcham House while receiving inadequate support from Red Rock.In light of these ongoing issues, I officially tendered my resignation as a director, both to the leaseholders and to Red Rock.I am compelled to bring to your attention a severe health and safety concern that resulted from negligence on Red Rock's part. On the 7th of July, I suffered an injury due to a loose panel on the stairs of Barcham House, which had been reported to Red Rock on 3 separate occasions. Despite promises to address the matter, no action was taken, leading to my accident.I hold Red Rock responsible for this incident due to their failure to ensure the proper maintenance and safety of our property. Why was it left ?I am formally requesting compensation from Red Rock to cover the expenses of new glasses. Immediate action to rectify the health and safety issues at Barcham House.This includes providing the health and safety reports that were allegedly conducted in October and May ,which list the loose panel as a low-risk concern.I find it unacceptable that the health and safety reports were not shared with the directors or leaseholders, as transparency and accountability were key factors in our decision to appoint Red Rock as the managing agent,Sadly, If the outstanding matters concerning my glasses and the health and safety reports are not resolved promptly and satisfactorily, I will proceed with the offer of a no win no fee Personal Injury and Negligence Compensation case. I hope a comprehensive response from you addressing these concerns and providing a clear plan of action to rectify the situation.Your immediate attention to these matters is crucial to prevent further escalation.Kristina Dear Kristina I am currently out of the UK , I will review your email and respond when I return after the 14th August. Kind Regards Adrian Calver
Date of experience: November 26, 2023
AH
we are not happy about this kind of service
I have been persistently asked to pay the fine fee of £90, because of just 2-3 weeks of late payment of service charge about 2 years ago. We did explained to management team that we neither received your letter nor by e-mail to notify us that it was due. However, in good faith I called directly to your office, and point out to you the circumstances, and then paid it in full immediately.
Date of experience: September 22, 2023
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