Red Rock Estate & Property Management
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Avoid spending your money on Red Rock
Avoid spending your money on Red Rock; they prove to be ineffective and display a lack of concern for your property. I sent a letter to the Managing Director on July 23, 2023. Adrian being busy on holiday, he couldn't respond until after August 14. Unfortunately, I never received a response. Dear Adrian, I am writing this email to inform you that I am on the verge of initiating legal action against Red Rock with Personal Injury and Negligence Compensation Specialists, on a no win, no fee basis, as they have accepted my case,I must express my disappointment in the handling of this matter by your team. Despite attempting to resolve the issue through correspondence with your team, the responses received were careless and lacked the necessary attention to detail. It was communicated to me that the matter had been closed without proper consideration. While perusing my emails to locate your contact details, I was reminded of the immense satisfaction we experienced when appointing Red Rock as our managing agent. Upon learning that Rebecca Page would be working with Bracham, we were genuinely convinced that we could not have made a better choice. I distinctly recall our initial meeting with Rebecca, during which Yvonne and I emphasised the importance of transparency and open communication to establish a robust working relationship. Rebecca's expertise, kindness, and caring demeanor left a lasting impression on us. It was with heartfelt appreciation that we bid her farewell when she concluded her role at Red Rock. As a gesture of gratitude, we sent her a present, expressing just how much we valued the productive working relationship she contributed to. However, the recent experience with your team has left much to be desired. This includes the conduct of Gabriela Bowman, whom I find to be unprepared and lacking in necessary attention to detail, resulting in adverse consequences for our case. As a result of the frustration and lack of transparency displayed by Red Rock, I have made the difficult decision to resign my directorship at Barcham House. Over the past two years, dealing with a management agent that refused to be transparent and reliable has been a significant challenge. This situation has been exacerbated by Gabriela's apparent negligence, including failure to submit the required documents in the proper format, leading to the loss of our case in court. During the appeal process, there were further oversights, including the omission of essential documents and the submission of incorrect information. This lack of diligence has eroded any remaining confidence or trust in Gabriela's ability to handle our affairs effectively. As a director, I felt burdened with the responsibilities of running Barcham House while receiving inadequate support from Red Rock.In light of these ongoing issues, I officially tendered my resignation as a director, both to the leaseholders and to Red Rock.I am compelled to bring to your attention a severe health and safety concern that resulted from negligence on Red Rock's part. On the 7th of July, I suffered an injury due to a loose panel on the stairs of Barcham House, which had been reported to Red Rock on 3 separate occasions. Despite promises to address the matter, no action was taken, leading to my accident.I hold Red Rock responsible for this incident due to their failure to ensure the proper maintenance and safety of our property. Why was it left ?I am formally requesting compensation from Red Rock to cover the expenses of new glasses. Immediate action to rectify the health and safety issues at Barcham House.This includes providing the health and safety reports that were allegedly conducted in October and May ,which list the loose panel as a low-risk concern.I find it unacceptable that the health and safety reports were not shared with the directors or leaseholders, as transparency and accountability were key factors in our decision to appoint Red Rock as the managing agent,Sadly, If the outstanding matters concerning my glasses and the health and safety reports are not resolved promptly and satisfactorily, I will proceed with the offer of a no win no fee Personal Injury and Negligence Compensation case. I hope a comprehensive response from you addressing these concerns and providing a clear plan of action to rectify the situation.Your immediate attention to these matters is crucial to prevent further escalation.Kristina Dear Kristina I am currently out of the UK , I will review your email and respond when I return after the 14th August. Kind Regards Adrian Calver