Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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www.rightmove.co.uk1,000 total • Write a review
US
Rightmove is an unreliable and unprofessional platform. My property was originally listed on their website as 150 square meters (though it is actually 159 square meters). However, without any cause or explanation, Rightmove changed the square footage to 125 square meters, significantly undervaluing my property and misrepresenting its size. I contacted their Data Protection Officer with Ticket ID: [#6267304] to request a correction under UK GDPR (Article 16: Right to Rectification) or, failing that, the removal of inaccurate data under Article 17: Right to Erasure. Months later, my email has been ignored by both their customer services and non-functional Data Protection Officer, and no action has been taken. Rightmove’s refusal to comply with GDPR regulations and their failure to address this matter demonstrates a complete lack of professionalism and accountability. A company that cannot adhere to basic legal obligations should not be trusted with property data. For anyone considering using Rightmove, I strongly recommend switching to Zoopla, a platform that operates with professionalism and respects UK data protection laws. Rightmove's rogue behavior has left me no choice but to escalate this issue to the Information Commissioner’s Office (ICO). This platform does not deserve your trust!
Date of experience: January 26, 2025
I have specified a 2 bedroom flat in the 70,000 to 100,000 range in Kirkcaldy, Fife. I am being sent a lot of properties in the 250,000 plus range with 3 plus bedrooms. I want this to stop
Date of experience: January 24, 2025
Following my 2 previous reviews I have now had a number of telephone conversations and emails from and to Rightmove, and quite simply I am wasting my time. A very brief summary. I have a 3 bedroom bungalow with a garden, for sale, this type of property is in high demand a little over a mile from where I live. However because I don’t live within the Rightmove imaginary boundary there are very few potential buyers who know of this little village therefore very few searches for this area on the portal. The consequences of Rightmove’s unfair practices are: .as a village we receive very few viewings therefore limiting our opportunities to sell. .prospective buyers are restricted with the number of options available when they search on the portal. .Estate Agents are limited in potential sales due to the above. By the way my property is actually classed as being within the Central Bridlington Ward according to the Boundary Commission…….but not Rightmove. What comments did I receive from Rightmove, in simple terms I just received very poor excuses from people who had little or no knowledge of this area and quite frankly they were just not interested in the problems they are creating. My feeling at this time is that Rightmove have a far too dominant position in their sector to listen too or take notice of either the general public or Estate Agents. By looking at the genuine reviews on this site it is quite obvious there is a lot of dissatisfaction with this Company.
Date of experience: January 19, 2025
US
Trying to sign in, however, system keeps stating incorrect details. If one tries to request a new password, one gets nowhere other than an awful loop of the same pages which do nothing. Therefore, you can close my account, and we won't bother with this awful company again! Further to your reply on this platform - You have lost a customer who will use other companies such as Zoopla.
Date of experience: January 15, 2025
In recent years I had a property advertised for rent by the letting agent on Rightmove, that same property is advertised as 'for sale' on right move with old photos. Rightmove were informed and asked for proof of ownership which I understand however following submission of such proof including a solicitors letter they continue to advertise claiming this is the instruction of the agent. My point being Rightmove ignore the instructions of the proven legal owner and follow the instructions of a scammer.
Date of experience: December 31, 2024
I would fancy understanding the solution provided by the team if they made better efforts to spell my name correctly over the exchange of emails. Didn’t know the staff is lazy enough to not double-check before responding.
Date of experience: December 16, 2024
They agreed to change our village address from Kegworth, Derbyshire to Kegworth, Leicestershire. Our postcode is Derby but we're in Leicestershire. I know I'm being pedantic, but it could mislead customers, so I'm pleased they've changed it.
Date of experience: December 13, 2024
