Review summary

Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Find the agents in your area and email them direct- much easier than Rightmove

Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols

Great customer service

Great customer service, you couldn't ask for better.

H
I would give minus stars if possible

I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.

J
Cheryl Hine

Cheryl Hine, very helpful got issue resolved in minutes

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Showing 651 - 660 of 996 reviews
J
2 out of 5 stars

I love right move but jeeze i thought…

I love right move but jeeze i thought by now you would update your bloody site some of us dont want auction properties but they keep bloody poppin up can you not in 2022 just update the site so if 1 doesnt want to see auction properties or shared ownership they dont keep coming back Jeeezuz page after page its auction fs sort it out man.ps we love you tho but your slackn pull your weight up

Date of experience: February 7, 2022

SM
5 out of 5 stars

Fast and efficient

I can’t fault the very prompt and successful conclusion to my enquiry. It was an excellent customer services experience.

Date of experience: February 7, 2022

SP
5 out of 5 stars

Rhea is a legend

Me and Rhea had a lot of trouble at first due to my awful connection, however she was patient with me and was extremely helpful helping me with my insurance, she explained it very well and I was left with a full understanding of my agreement! (Which doesn't usually happen) This girl deserves a raise 👏 🙌

Date of experience: February 4, 2022

AA
4 out of 5 stars

Friendly and Helpful Staff

Rhea was very good and helpful for first time users, made the whole application process simple and easy!

Date of experience: February 3, 2022

H
1 out of 5 stars

I’ve had the worse experience with…

I’ve had the worse experience with these guys they lied and did a fraud somehow. I phoned them to ask about a property which I viewed dnd was told there was a higher offer than mine which I then place another offer which was the highest and the following day they phoned to say sorry ur offer has been rejected and we have gone with someone’s who’s offer is lower which I found pathetic and they wouldn't put me through to a manager and got deposit of some other buyers. My concerns are why wuld they reject a higher offer and go with a low offer 🤔 at the end of they they just fraud and liers and waste of time.

Date of experience: February 1, 2022

R
1 out of 5 stars

The worst referencing experience to date

In December, I had a "pleasure" of dealing with RightMove referencing agents which was an outsourced job by Abatoria letting agency. To give some context, I've been contacted to provide with three payslips, proof of money hitting the account (bank statement) which I did. I also provided my initial employment contract (dating to 2016) and all addendums to it as I've been promoted several times to this date. I have successfully provided my manager's verbal reference of employment and offered the HR reference should it be needed. RightMove reference agents didn't accept the documentation since they didn't like that in the initial contract had an OTE amount approximately 4 times smaller than I've put in my application, even though I did provide a signed addendum by both my HR colleagues and the SVP of sales of the company. It was clearly stated that the salary is the only factor which did change with all the rest remaining the same in the addendum, however it didn't bother RightMove reps. My HR colleagues have advised that they'd happily confirm the terms in written, however, again, this was refused as the company needed a full contract stating all changes there. The fact that my salary amount combined in three payslips (backing the promotion) showed nearly 20% higher amount than my OTE from 2016, again, didn't bother RightMove agents. They've essentially called a few times per day for weeks and tried forcing me to admit that I refused to provide an appropriate contract and that my OTE salary statement is false. This was the worst experience I've ever had dealing with the agency, to the point that Abatoria agents had to get involved in a fight for this too and it was utterly unpleasant. I ended up calling Abatoria to explain that this was totally out of hand and offered to provide the same documentation I've provided to RightMove to Abatoria. Of course this was more than sufficient to them and we ended up striking a deal with both sides being happy. All in all, I will be spreading the word about this experience to as many people as possible to avoid RightMove at all costs as this experience couldn't have been any worse, causing immense stress and having me on a verge of withdrawing from the application just by the fact how awful the agents of RightMove conducted themselves. The fact that we had to pay for this checks is beyond me, I feel like I should have been paid instead for this horrendous situation which I will never put myself again with RightMove.

Date of experience: January 28, 2022

ar
5 out of 5 stars

My request was promptly actioned thanks

My request was promptly actioned thanks

Date of experience: January 26, 2022

K
5 out of 5 stars

Great Customer service And knowledge

Rightmove manage my referencing from start to finish and also assisted with getting policies placed. I was really please with the customer service and knowledge of everyone I spoke to. But I do want to name Alistair and Rhea as being particularly stand out with the support they provided.

Date of experience: January 26, 2022

MD
5 out of 5 stars

Megan

Spoke with Megan Brook, she was very professional and helpful thoroughly the whole registration process for our insurance. Great costumer service highly recommend

Date of experience: January 25, 2022

MK
5 out of 5 stars

5 star excellence.

The service was excellent and the staff were very helpful, I cannot fault them.

Date of experience: January 19, 2022

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