Rightmove has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Right move is set up to sell financial services (like mortgage products) and promote estate agencies that pay for additional promotion. Registration is painful, taking 5 mins to wade through their security protocols
Great customer service, you couldn't ask for better.
I would give minus stars if possible. Our letting agent uses Rightmove referencing: So the Rightmove rep, Craig called my wife and within 30 seconds insisted on access to her bank account (?!). Then, when she declined and offered the usual payslips and statements, the rep said, "You want this property, get over it and swallow the pill". I have never heard such unprofessional nonsense in my entire life. I am absolutely insensed and who in their right mind would give bank account access to a complete stranger in Ireland??? Who the hell do these people think they are? Does anyone trust 'Rightmove' with their personal financial data, you'd have to be insane.
Cheryl Hine, very helpful got issue resolved in minutes
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US
Had experience where I have to few agents my phone number. I received so many call over a day that it made me so stressed. So went to this agency..emailed with my requirements..agent asked my number. I've explained why I'm not comfortable to give my number yet..bit happy to communicate through the e mail...agent said good luck with the search..by saying in that case he will not help
Date of experience: February 12, 2022
Well, I never expected such a clear, detailed and helpful response. I think it was probably the best response I have ever had from a customer service agent, anywhere, ever. Paige Henderson - 5 stars.
Date of experience: February 11, 2022
Steph, was really helpful and efficient in getting my reference completed.
Date of experience: February 11, 2022
I had great service from Amy. We hit a few hurdles along the way but the patience and understanding manner of which Amy dealt with them put me at ease and the matters were resolved without too much trouble. Thanks very Much Amy Michelle
Date of experience: February 10, 2022
So Iβve been on the phone all day sending my documents across and was having difficulty due to using a mobile at work, the employee dealing with my case was Sebastian Close and he went above and beyond to explain how and what I needed to do and kept in contact with me throughout the day until I was satisfied and we resolved my issue. 5* to Sebastian and a very big thank you from me and the family.
Date of experience: February 9, 2022
I love the process. Fast and trustworthy! Natalie has been a wonderful representative for Rightmove. I love how they follow up with every necessary information required. I therefore recommend this site to anybody who is interested in renting accommodation with Rightmove. Indeed, I made a right move. Best regards, Naheemah.
Date of experience: February 9, 2022
Excellent customer service from Lucy, who was friendly, listened to our enquiry and sorted it promptly. All colleagues are extremely professional and helpful and calls are always answered straight away, no waiting in line. Great experience.
Date of experience: February 8, 2022
US
Great customer experience, all went without a hitch, Emma and Natalie were outstanding. Only thing which would be beneficial to have is some sort of CRM, which would highlight which step on the referencing process you're currently at, upload documents, etc.
Date of experience: February 8, 2022
