Mathis Chabanel
1 reviews•New Reviewer
about 5 years ago
All Good
I rented an E-Bike with zoomo for 4months, they always did maintenance when needed like for the brakes Good Staff & Friendly
Helpful?
TrustScore
3.6
Great
221
26
8
7
112
374 reviews in total
Review summary
Zoomo receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting the excellent service at locations like Bethnal Green. Consumers appreciate the quality of the bikes, noting their reliability and performance. However, a substantial number of complaints focus on issues with customer service, including problems with the app and unexpected extra charges. Several customers express disappointment with the company's handling of maintenance promises and the overall rental experience, describing it as frustrating and a waste of time and money. While some individuals have had positive interactions, the negative experiences regarding service and fees overshadow the positives. Overall, the sentiment leans towards dissatisfaction.
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Based on reviews, created with AISee what reviewers are saying
Aditya VarmaFeatured
8 months ago
ZOOMO LONDON TOWER BRIDGE THEY WASTED MY TIME,MONEY,EFFORT
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
MOHAMMED SAMI MOHI UDDINFeatured
8 months ago
Hello everyone hope you doing well
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Sulvik KulvesiFeatured
8 months ago
Best zoomo in london- Bethnal Green
Good service, staff responsive and helpful
DasrFeatured
8 months ago
Brilliant service from the Bethnal team!
Brilliant service from the Bethnal team!
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Naga Santosh kumar Jeevaniga
1 reviews•New Reviewer
about 5 years ago
Service is excellent
Service is excellent, specially service of the staff when I visit for some repairs is excellent.
Helpful?
Yash Rawal
1 reviews•New Reviewer
about 5 years ago
EXCELLENT SERVICE..
MY OVERALL EXPERIENCE TILL NOW IS GOOD THE BIKE AND CUSTOMER SUPPORT IS BOTH EXCELLENT, THEY ALSO GIVE MANY DIFFERENT OFFERS AND DISCOUNT THATS ALSO AMAZING. THEY ONLY PROBLEM IS THAT IF ANY THING HAPPEN TO MY BIKE I HAVE TO GO TO SYDNEY WHICH IS FAR FROM MY PLACE IS THEY CAN START MOBILE SERVICE FOR THE CUSTOMERS IN OTHER AREA THAN SYDNEY THAN THAT WILL BE HELPFUL.
Helpful?
Siddesh Viswanathan HariBaskar
1 reviews•New Reviewer
about 5 years ago
Poor customer service
Poor customer service. I have sent a mail reg return booking issue 2 weeks back and nobody had the courtesy to even reply for the message. I have been using zoomo( then bolt) for more than 5months and recommended two of my friends to zoomo . I am waiting to return my bike as soon as my contract ends and I would never recommend to any of my friends.
Helpful?
Jayakumar Pandiyan
1 reviews•New Reviewer
about 5 years ago
Excellent
Excellent and supportive
Helpful?
John Freeman
1 reviews•New Reviewer
about 5 years ago
great bike.well made
great bike .well made, easy to pedal, heavy if i have to lift, but understandable re quality of build etc
Helpful?
Franco Lorenzini
1 reviews•New Reviewer
about 5 years ago
Good bikes
Good bikes, good service
Helpful?
Ali Mohammed
1 reviews•New Reviewer
about 5 years ago
Bike service is not good
Bike service is not good, I gave the bike for normal servicing instead they gave it back to me as it is after keeping it for a week. I have to pay extra for maintenance.
Helpful?
Rooth Masih
1 reviews•New Reviewer
about 5 years ago
Satisfied
I have good experienced with Zoomo bike and staff handle all the problems on the spot. Thanks.
Helpful?
FAPR
1 reviews•New Reviewer
about 5 years ago
Zoomo Zero bikes are great
Zoomo Zero bikes are great, a bit costly but good performance and also good discounts.
Helpful?
Kara Parkinson-Barnes
1 reviews•New Reviewer
about 5 years ago
They are very good & have excellent…
They are very good & have excellent customer service
Helpful?
Javier Andres
1 reviews•New Reviewer
about 5 years ago
I had an appointment at 10am
I had an appointment at 10am. I had to wait more than 1 hour and you didn’t star to work I couldn’t fix my bike
Helpful?
Sethu.
1 reviews•New Reviewer
about 5 years ago
Love the Electric Bikes and commuting…
Love the Electric Bikes and commuting to work everyday. Need to test another model and see how it works. Team supported me when I got a Flat Tyre.
Helpful?
Amber Tiwari Tiwari
1 reviews•New Reviewer
about 5 years ago
No transperancy and hassle to reachout
No transperancy and hassle to reachout
Helpful?
Frequently asked questions for Zoomo
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About Zoomo
Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
Company information
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