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HomeZoomo Reviews
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Zoomo Reviews

3.6336898395721926 out of 5 stars
3.6336898395721926 out of 5 stars
3.6
|Great|374 reviews

Last reviewed 8 months ago

TrustScore

3.6
3.6336898395721926 out of 5 stars
Great
5 out of 5 stars
221
4 out of 5 stars
26
3 out of 5 stars
8
2 out of 5 stars
7
1 out of 5 stars
112
374 reviews in total

Review summary

Zoomo receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting the excellent service at locations like Bethnal Green. Consumers appreciate the quality of the bikes, noting their reliability and performance. However, a substantial number of complaints focus on issues with customer service, including problems with the app and unexpected extra charges. Several customers express disappointment with the company's handling of maintenance promises and the overall rental experience, describing it as frustrating and a waste of time and money. While some individuals have had positive interactions, the negative experiences regarding service and fees overshadow the positives. Overall, the sentiment leans towards dissatisfaction.

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Based on reviews, created with AI

See what reviewers are saying

Aditya Varma
Aditya VarmaFeatured

8 months ago

1 out of 5 stars

ZOOMO LONDON TOWER BRIDGE THEY WASTED MY TIME,MONEY,EFFORT

I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more

MOHAMMED SAMI MOHI UDDIN
MOHAMMED SAMI MOHI UDDINFeatured

8 months ago

1 out of 5 stars

Hello everyone hope you doing well

Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more

Sulvik Kulvesi
Sulvik KulvesiFeatured

8 months ago

5 out of 5 stars

Best zoomo in london- Bethnal Green

Good service, staff responsive and helpful

Dasr
DasrFeatured

8 months ago

5 out of 5 stars

Brilliant service from the Bethnal team!

Brilliant service from the Bethnal team!

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Heather
Heather
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Easy, cheap ebike hire

Easy to arrange. Reasonable priced ebike hire. Would use again.

Helpful?
Belman Mogollon
Belman Mogollon
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Always looking riders benefits

Zoom is always looking for benefits for its riders. Even some weeks in the year free of rent (to take advantage of the holidays for instance). And always modern bikes. Really happy with the service.

Helpful?
Rajnish Jha Jha
Rajnish Jha Jha
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Usually zoomo service used to be…

Usually zoomo service used to be amazing specially Louis , since there is 2 young guys working there who carries full of attitude and I experienced that those guys doesn’t have extensive experience towards customer service, therefore I feel they are ruining their own business . I had very poor experience.Lastly, I would say zoomo should work on customer service.

Helpful?
Octavio Trivelli
Octavio Trivelli
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

....

...........

Helpful?
Daniel S
Daniel S
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Zoomo provides an amazing service

Zoomo provides an amazing service, easy to booking and has a friendly staff.

Helpful?
Manhar
Manhar
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Best services and cycle

Best services and cycle. Best customer service

Helpful?
Vandana
Vandana
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

Not reliable

Not reliable

Helpful?

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Clayton Smith
Clayton Smith
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Zoomo bikes are so easy to ride…

Zoomo bikes are so easy to ride anywhere: demolishing long distance and steep hills. Also, critically, the disc breaks really pull you up quickly when you need to stop.

Helpful?
Chirag Kadyan
Chirag Kadyan
1 reviews•New Reviewer
about 5 years ago
3 out of 5 stars

Average

The service is average.

Helpful?
Samson Ionut
Samson Ionut
1 reviews•New Reviewer
about 5 years ago
1 out of 5 stars

They charge a first time fee of 50£

They charge a first time fee of 50£ , and then if you rent again is a second time fee . I just about ripping of customers !

Helpful?
Alejandro Barros
Alejandro Barros
1 reviews•New Reviewer
about 5 years ago
2 out of 5 stars

Electric motor fails

I left my bike for repair because it has a problem with the electric motor since I bought it, they didn’t fix it and they said that maybe I need to pay an extra for a new motor. Additionally, I need to do a 3th appointment for checking, the last guy told me that he tried for an hour without problems and after I took again in an hour it fails for me.

Helpful?
Paul
Paul
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Excellent all areas

Excellent all areas A big thanks to Chris he is a champion

Helpful?
John George
John George
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Zoomo MTB rental

Up till now (21 Dec 2020) I have only had excellent things to say about the Sydney CBD Zoomo (Bolt) Team. Their roadside assistance on weekends is a lifesaver. I had to change my flat tyre 3 times in 3 weeks and no questions asked, they just changed it for free. Once when I brought my MTB with a flat tyre, they gave me a new bike as a replacement just so that I didn't have to wait at the shop. Well, the usual faces I see in CBD shop is Chris and Leo, both awesome guys. I wish they were open till 6 or 7 pm on weekdays. Even though Zoomo Parramatta is closer, I travel 1 hour to the CBD store to get my bike repaired/maintained.

Helpful?
N/a
N/a
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Great experience in the Melbourne Zoomo…

Great experience in the Melbourne Zoomo friendly, generous and very helpful love my r/urban

Helpful?
guadalupe quino
guadalupe quino
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Excelente

Very nice service! Alway good feedback

Helpful?
Daniela Rueda
Daniela Rueda
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

review

The service have been really good, the staff from the store in Brisbane have been kind with me.. In other words good attention to the customers. The women bicycle works good but I think its design its unconfortable, and its so heavy, its no good for the back.

Helpful?
Ashwin Menon
Ashwin Menon
1 reviews•New Reviewer
about 5 years ago
4 out of 5 stars

Great Bikes

Great Bikes. Good service provided, friendly and very helpful staff.

Helpful?
Mansi Barasara
Mansi Barasara
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Greattttt

The price is great. The quality is great. Battery is even better.

Helpful?
Selvaraj Ramanujam
Selvaraj Ramanujam
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Friendly services

Friendly services

Helpful?
Amar Chaouche
Amar Chaouche
1 reviews•New Reviewer
about 5 years ago
5 out of 5 stars

Just thank for the gift

Just thank for the gift

Helpful?
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About Zoomo

Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.

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