Barbara
1 reviews•New Reviewer
almost 5 years ago
Awesome service
Awesome service, nice guy, very patient and good attitude. Would definitely recommend
Helpful?
TrustScore
3.6
Great
221
26
8
7
112
374 reviews in total
Review summary
Zoomo receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting the excellent service at locations like Bethnal Green. Consumers appreciate the quality of the bikes, noting their reliability and performance. However, a substantial number of complaints focus on issues with customer service, including problems with the app and unexpected extra charges. Several customers express disappointment with the company's handling of maintenance promises and the overall rental experience, describing it as frustrating and a waste of time and money. While some individuals have had positive interactions, the negative experiences regarding service and fees overshadow the positives. Overall, the sentiment leans towards dissatisfaction.
✨
Based on reviews, created with AISee what reviewers are saying
Aditya VarmaFeatured
8 months ago
ZOOMO LONDON TOWER BRIDGE THEY WASTED MY TIME,MONEY,EFFORT
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
MOHAMMED SAMI MOHI UDDINFeatured
8 months ago
Hello everyone hope you doing well
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Sulvik KulvesiFeatured
8 months ago
Best zoomo in london- Bethnal Green
Good service, staff responsive and helpful
DasrFeatured
8 months ago
Brilliant service from the Bethnal team!
Brilliant service from the Bethnal team!
Filter by rating:
Lisa
1 reviews•New Reviewer
almost 5 years ago
The staff is very helpful and solves…
The staff is very helpful and solves issues quickly.
Helpful?
Mathieu
1 reviews•New Reviewer
almost 5 years ago
Awesome service and great bike
Awesome service and great bike (rent / classic) Thanks to the Melbourne shop team!
Helpful?
Justin
1 reviews•New Reviewer
almost 5 years ago
Awesome service
Awesome service. Dillion from the downtown L.A. location was great!
Helpful?
Jean
1 reviews•New Reviewer
almost 5 years ago
Grear bike
Grear bike all questions answered at office
Helpful?
Prakhar
1 reviews•New Reviewer
almost 5 years ago
Great
Great very easy to get an eBike on rent with reasonable rates and good service.
Helpful?
Brad
1 reviews•New Reviewer
almost 5 years ago
Super friendly and knowledgeable
Super friendly and knowledgeable. Chris got me set up and ready to roll in no time. Definitely recommend if you're keen to try out an e-bike.
Helpful?
Jeje Casseus
1 reviews•New Reviewer
almost 5 years ago
My experience at Zoomos was Amazing
My experience at Zoomos was Amazing. Roberto made sure to explain thoroughly what my monthly plan would look like and what the transition would be from becoming a rental to an Owners
Helpful?
Albert
1 reviews•New Reviewer
almost 5 years ago
Good people
I had many questions. They were all answered, carefully & patiently. And they did so while rather extremely busy. Very friendly people.
Helpful?
Mohammed
1 reviews•New Reviewer
almost 5 years ago
When I want buy the bike is not giving
When I want buy the bike is not giving
Helpful?
Christian
1 reviews•New Reviewer
almost 5 years ago
I went at 115 Hester Street
I went at 115 Hester Street, and they gave me excellent service, attention and good attitude. Its was good experiencie. I am satisfied.
Helpful?
Wendy
1 reviews•New Reviewer
almost 5 years ago
Lovely customer service
Lovely customer service
Helpful?
James Millen
1 reviews•New Reviewer
about 5 years ago
Thank you Richard Dacanay
I think your product and offers are great. I did have some billing and communication issues; However, I dealt with Richard Dacanay back and forth via email. He spent a lot of time following up my issue and and went to great efforts to get the matter resolved. I am very grateful. My only criticism is that it's hard to contact Zoomo directly by phone.
Helpful?
Paul Clinch
1 reviews•New Reviewer
about 5 years ago
Staff very helpful and polite.
Staff very helpful and polite. Good follow up with us as rental then purchasing customers
Helpful?
Yogesh Eshwarappa
1 reviews•New Reviewer
about 5 years ago
Good people in parramatta work shop…
Good people in parramatta work shop help full people there is one person wait colour I forgot his name but he is the best I ever saw in work shop thank you
Helpful?
Barry Trevor
1 reviews•New Reviewer
about 5 years ago
It's a great way to get around but I…
It's a great way to get around but I think that I need the hydraulic saddle then I will be very happy and I'm looking forward to getting my ebike this Friday that will make things perfect for me Amen
Helpful?
Luis
1 reviews•New Reviewer
about 5 years ago
They were very nice
They were very nice, and quickly help me with my enquiry. Amazing service
Helpful?
Simon
1 reviews•New Reviewer
about 5 years ago
They make the whole rental process easy…
They make the whole rental process easy and the support once you have the bike is exceptional. They really do stand out as being better than the rest of their competitors.
Helpful?
Istiak Uddin
1 reviews•New Reviewer
about 5 years ago
Moderate
Moderate, not bad.
Helpful?
Lucia Garriga
1 reviews•New Reviewer
about 5 years ago
Good answer when I had a problem
Good answer when I had a problem
Helpful?
Frequently asked questions for Zoomo
The CrowdTrust Experience⭐
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
About Zoomo
Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
Company information
⭐
Our guarantee
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.