Zoomo receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the staff's responsiveness and helpfulness, particularly highlighting the excellent service at locations like Bethnal Green. Consumers appreciate the quality of the bikes, noting their reliability and performance. However, a substantial number of complaints focus on issues with customer service, including problems with the app and unexpected extra charges. Several customers express disappointment with the company's handling of maintenance promises and the overall rental experience, describing it as frustrating and a waste of time and money. While some individuals have had positive interactions, the negative experiences regarding service and fees overshadow the positives. Overall, the sentiment leans towards dissatisfaction.
8 months ago
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
8 months ago
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
8 months ago
Good service, staff responsive and helpful
8 months ago
Brilliant service from the Bethnal team!
Eric I believe his name is, was very informative with the whole process of subscriptions, to each bikes specs, and overall customer service. It’s a small shop but with a big support for couriers like myself! Thanks for the EBike!
You did very bad guys I was cheated into buying a used bike that ended up costing me way more than I agreed for. I talked to this guy by the name of Umberto who works at San Francisco Zoomo Shop about buying the bike instead of renting it so he said to me that there was a good buying plan of $1,200 for use bikes which sounded nice to me so I went for it. What he didn't do was to explained me carefully all the details of the plan so I ended up paying $1,548 for a use bike that has many broken parts. For example the throttle is broken, the front light doesn't work, the handle grips are all tear up, the frame is all scratched up, the tires are ver worn out and the back rim is bent. I feel So disappointed I would never in the world recommend this company to anybody.👎👎👎👎👎
Super friendly & accomodating staff
Polite and helpful staff, reasonable price, rapid reservation and pick up
Zoomo is the best E-bike ever compared to others E-bikes that I drove before. The easy pedaling assistance is awesome when it comes to battery usage, fast charging,... I mean everywhere I go people tells me “ nice bike “ it motivates me to take care of my ZOOMO and enjoy my daily commutes.
I had an incident that happened that wasn't my fault and I still haven't gotten my 50 dollars yet.
I loved your customer service! The staff I'm sorry I sort of don't remember the name although she was the sweetest, the whole process seemed like a breeze! Im so glad I decided to rent with you guys!
Easy to hire and great bike!
Besides having to go back 3 times to get a properly working bike. These bikes drain pretty fast. The batteries themselves you won't get more then 10-12 miles tops.
The staff was very courteous and professional, and glad to hear my specific questions and provide clear answers. I only just got the Ebike, so I cannot offer an opinion on that judt yet
I am impressed with the e -bike. I am really satisfied with the performance it’s amazing, as for the service I thought the service was incredible, the Los Angeles branch zoomo have wonderful customer service. Guaranteed .
The workers were really nice. They set me up with a new bike with all the works needed to start with making deliveries. They put me on a list to receive a delivery bag when they get more in shipment. All in all, the set up and experience went really smoothly. I'm loving the bike so far.
They are more than great I would write something long but I am lazy.
Great service and great bike. it will be fun to ride while I do food deliveries.
Bike is give me good service.
It’s a great bike and I would recommend it to all my friends
Was given a bike didn’t know that they were not new so basically a mid condition bike according to a mechanic. Bike battery went dead with in a hour when the description said 6-9. Not many available options were open so I settled for less with a magnum pathfinder. Charge the battery over night and referdless I died quickly the chain kept popping off as well so it’s not towards zoomo as a company it’s the bikes
Well the only negative thing I have to say about my wonderful experience with this company is that they asked which location and the location I got mine from isn't on here but the person that was helping me I forgot his name but he did a great job taking his time explaining the different things about my new bike he didn't make me feel small because I didn't know about all this up-to-date stuff and I left the Zoomo store in San Francisco with a big smile on my face knowing that when I wake up in the morning I'll still know how to work my new bike and also I can see I'm the owner of an up-to-date technology item besides my cell phone so thank you thank you thank you
Guys at shop are all-stars, friendly and make the process easy to rent a bike painless. Bike was new and clean. Bike it self nice, but just seem like it missing couple gears to make it a All-Star.
Great customer service. All employees were very welcoming and helpful. The bike is amazing for sure first time on an ebike and it's incredible!!!!
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Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
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