Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs.
In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
Ride and Glide has a positive customer experience.
Ride and Glide receives overwhelmingly positive feedback for its exceptional service and fast delivery. Customers frequently highlight the helpfulness and knowledge of the staff, with many praising the quick responses to inquiries and the overall quality of the products, such as the Onewheel and electric bikes.
Read full summaryShow less
Reviewers appreciate the personalized experience and the care taken in packaging their purchases. However, some customers express frustration with the website's functionality and post-sale support, citing issues with repairs and communication after the sale. Despite these concerns, the majority of feedback reflects satisfaction with the shopping experience and product quality. Overall, Ride and Glide is viewed positively, with a strong emphasis on customer service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
174
100%
+0.1
● Low
4.7 / 5 overall
=
174 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▲ 0.1
12-month avg
4.5
All-time
4.7
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
5
Sep 24
5.0
5
Oct 24
5.0
3
Nov 24
5.0
1
Dec 24
3.7
3
Jan 25
5.0
4
Feb 25
4.7
3
Mar 25
4.7
3
Apr 25
4.0
4
May 25
5.0
3
Jun 25
1.0
1
Jul 25
5.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 174 most recent reviews.
Top praiseof 162 positive reviews
Customer service54%
87 mentions
Delivery46%
74 mentions
Fast & efficient38%
62 mentions
Helpful support18%
29 mentions
“Bought a one wheel from ride and glide marketplace, arrived super fast, everything as advertised”
On “Customer service” · Jul 18, 2025
Top complaintsof 11 negative reviews
Customer service64%
7 mentions
Shipping27%
3 mentions
Warranty27%
3 mentions
Payment issues27%
3 mentions
“New user, started to list item, it said it would create an account with first item”
On “Customer service” · Jun 26, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
New user, started to list item, it said it would create an account with first item. Started pics upload, backed out when it asked for Proof of Purchase, didnt have a pic of that. No listing created ok. Tried later and it rejected my email registration as already registered. Tried again upload produced 'JSON error' then removed it before i could screenshot. Bad website, errors only in coded form. Asked for support that said they try to respond in 2 days. 4 days later nothing. I set a password on my account, used it, it still says the account has a temp password. will use ebay instead.
Awful post-sale support...
Had some problems and needed repairs on a Dualtron scooter purchased from this store.
After a bunch of emailing and phone calls back and forth, and because I don't live local to their shop (they had no problems taking my money and shipping me the damn thing), best they could tell me is to go to a London shop that has nothing to do with them.
Funny how nobody had an issue selling a Dualtron City, yet everyone tells me "oh that's a tough model to fix". Why, because it big? You should have a nationwide collection of faulty products still under warranty, not my problem you run your online operation from Brighton and expect me to ship a 48kg scooter that honestly should be fixed by you
Purchased an e-sccoter from Ride + Glide on October 21, 2024. and had to email them several times to get an update, but was instructed to wait. The item finally showed up but was defective and broken when arrived on April 11, 2024. Told them the situation but then received an email stating that the scooter shouldn’t have been ridden. My question is, if the scooter is not ridden, how can one determine if the handle is loose? Although the light was broken, the company dismissed this as well, claiming that the item had been used before the flaws were discovered. My first and final purchase from them, of course. Never again, and would strongly advise against purchasing anything from them. Terrible experience and even worst customer service!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Worst company had to deal with had a nami burn e from them nothing but problems from day one they don’t have the savy to even match codes on parts to send out lol even tho iv done this 3 times now had the scooter 2 months do not buy from these nothing but messing about for months even tho its happend in the first week of owing the scooter
So, we bought a scooter, the Apollo Ghost, (£1600 lighter in the pocket) from Ride and Glide last October. We kept getting a flat tyre so took it to the local repair man who said it was due to a problem with the fitting of the inner tube when it was manufactured. We paid to have it fixed.
Next, the brakes stopped working. We took it back to the repair man, he uhmed and ahhed, then fixed it, warning it was only going to be temporary. Shortly after, the brakes went again. We took it to the repair man (again) and he said it was a manufacturing fault on the brakes. The scooter would need new parts (£250) in order to fix it. He suggested we go back to the retailer, we do, after all, have consumer rights. We called Ride and Glide, and they said they didn’t cover the brakes in the warranty. I explained that this was a MANUFACTURERS FAULT, and not the result of wear and tear. The scooter has done 107 miles. Ride and Glide were not the slightest bit interested, although they offered to pick the scooter up (as long as we paid the shipping costs. For a 29kg scooter??) and have a look at it.
As consumers, we have a right to expect something we paid that sort of money for to be in good working order. Our scooter left the workshop faulty, so we should not be liable for the cost of replacement parts. Ride and Glide just repeated that the brakes were not covered in the warranty. Shabby customer service, frankly, avoid these people. 0 stars if it was possible 😡
I cannot begin to describe how poor their customer service is. Ordered a Onewheel £1200 for it to break 3 days after Xmas and spoke to online chat and email and got told contact one wheel for repair. I got the Onewheel off ride and glide so I expect them to handle the repair, refund, or replacement. I’m now having to deal with Onewheel In America which is hard a frustrating and I have a child very upset. The standard of service is poor. Take your money and then they don’t care. Every other company you buy from you return a faulty product to but not this place. Take your money and run and then just stop emailing you back. Never would I use again
Over two weeks and no product and little communication
Over two weeks since ordering Onewheel, no sign of it. I have had to keep contacting company to chase it. For the price of product I would expect more communication regarding updates on delivery times, follow up email but it’s been very one sided. The last email I sent yesterday has gone completely unanswered. It’s a shame because it’s puts me off using the company again.
Very disappointed with the support they give you after you buy something. I order a electric scooter which said to only take 5 to 10 days and its been 17 days and its still very far away from arriving still getting delayed and I already contacted them twice and got no feedback from them really disappointed never buying anything from them again and I don’t recommend it for anyone especially international buyers.
I would not personally recommend this company due to the way that I feel I was treated recently.
I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide.
The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund.
I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund.
It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were.
I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds.
All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.
Initially had a decent relationship with rideandglide, in nov I brought a scooter it then had a manufacturer fault on the stem. I sent it back to rideandglide they found the fault and offered me an exchange or refund, I got another scooter same model bigger battery and paid the extra difference. 4 months later I call them regarding an electrical fault or for someone to check over the scooter a guy arranges courier pick up but doesn't get arranged so had to call back nxt day to ask why? They said misunderstanding and ask me what my issue is, I tell them again and to my shock they say to me I have no warranty since they last exchanged the 1st scooter but they didn't exchange a scooter the scooter had a manufacturer fault so I brought a more expensive battery size. I'm shocked that they do not want to honour the 1 year warranty and fully disgusted with rideandglide.
Ride and Glide is a UK-based retailer specializing in electric bikes, scooters, and skateboards. The company offers a diverse range of high-quality electric personal transportation options designed for both daily commuters and recreational riders. Customers can choose from various models, including e-scooters, e-bikes, and electric skateboards, catering to different preferences and needs.
In addition to its extensive product lineup, Ride and Glide provides free UK delivery on orders over £100 and operates a demo centre, allowing customers to test products before purchase. The company focuses on promoting green energy solutions and aims to offer innovative transportation alternatives for environmentally conscious consumers. With a commitment to customer satisfaction, Ride and Glide emphasizes quality and performance across its offerings.
