Ride and Glide
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Uncaring, bad customer service.
So, we bought a scooter, the Apollo Ghost, (£1600 lighter in the pocket) from Ride and Glide last October. We kept getting a flat tyre so took it to the local repair man who said it was due to a problem with the fitting of the inner tube when it was manufactured. We paid to have it fixed. Next, the brakes stopped working. We took it back to the repair man, he uhmed and ahhed, then fixed it, warning it was only going to be temporary. Shortly after, the brakes went again. We took it to the repair man (again) and he said it was a manufacturing fault on the brakes. The scooter would need new parts (£250) in order to fix it. He suggested we go back to the retailer, we do, after all, have consumer rights. We called Ride and Glide, and they said they didn’t cover the brakes in the warranty. I explained that this was a MANUFACTURERS FAULT, and not the result of wear and tear. The scooter has done 107 miles. Ride and Glide were not the slightest bit interested, although they offered to pick the scooter up (as long as we paid the shipping costs. For a 29kg scooter??) and have a look at it. As consumers, we have a right to expect something we paid that sort of money for to be in good working order. Our scooter left the workshop faulty, so we should not be liable for the cost of replacement parts. Ride and Glide just repeated that the brakes were not covered in the warranty. Shabby customer service, frankly, avoid these people. 0 stars if it was possible 😡