Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss andβ¦
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
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Showing 931 - 940 of 996 reviews
MS
very efficient and kept me up to dateβ¦
very efficient and kept me up to date on delivery time
Date of experience: April 28, 2025
C
Chris
US
If you have a delivery booked through this supplier, ask them to consider another delivery company
I had a delivery booked through this supplier, they seemed confused about the delivery location (had supplied this already) and when they arrived they parked a long way from my home and would not assist in bringing my item (large, heavy) in.
Date of experience: April 28, 2025
LN
Rhenus have arranged and cancelled myβ¦
Rhenus have arranged and cancelled my delivery of a chair I ordered from DUSK 5 times with no real explanation. I have had to take all these days off work just for the delivery to be cancelled everytime. I'm not sure they even have my item. The last cancellation was on 24th April and have heard nothing since. Absolute joke.
Date of experience: April 28, 2025
SS
On time
On time. Good communication. Very polite. What more could you ask for.
Date of experience: April 27, 2025
K
Karen
US
Delivery hasn't arrived and no idea when or if it will
Delivery date & time confirmed the day before, between 1-3pm. Took the afternoon off work and sat waiting near the window so as not to miss them. No one has arrived, no card through the door. Rang the drivers number-unavailable, sent a message, no response. Tried to contact customer service, pick a question by sending a number if not an answer that helps you have to text HELP to return to the previous menu. Can't track my delivery and no idea when or if it will arrive.
Date of experience: April 25, 2025
CT
Efficient and friendly service.
I ordered a Woolroom mattress and promptly received an email from Rhenus to choose a delivery date, which was very straightforward. I received updates from them by text and WhatsApp, was able to track their progress and received a phone call when they were ten minutes away. Two friendly delivery men took the heavy mattress upstairs and into the required room. Many thanks for a simple and straightforward delivery!
Date of experience: April 25, 2025
AC
Great communication throughout andβ¦
Great communication throughout and delivered with the utmost care, well done I wish all delivery companies could be as professional
Date of experience: April 25, 2025
MH
Garden chair delivery
After what seemed like an eternity we received an email asking for a delivery date which we agreed on. Then an email regarding the time slot 6.30 -8.30 am. This would be a lot better in a text message because they are relying on you picking up your emails. Also the box was damaged on one corner and the delivery men obviously didn't have time to wait while we unpacked and checked the contents.
Date of experience: April 25, 2025
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