Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss andβ¦
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
Company details
Information provided by various external sources
No description available yet.
Contact info
π
All reviews
1,000 total β’ Write a review
Showing 921 - 930 of 996 reviews
RL
Can't fault anything:π
Can't fault anything: Ordering process was easy. Confirmation and advise clear. The 2 hour delivery window received in advance. Good communication from the delivery team on the day. Overall; excellent π
Date of experience: April 30, 2025
JO
Delivery arrived within allocated timeβ¦
Delivery arrived within allocated time slot which was sent the previous day .You could pick a date convenient to yourself .Goods taken to rear garden as requested.Both delivery men courteous and polit
Date of experience: April 29, 2025
np
Keep you very well informed regardingβ¦
Keep you very well informed regarding delivery etc, The 2 lads who delivered my doors and frames were brilliant,, couldnβt be more helpful tbh, carried all my doors and frames into my building and were very polite. 10/10 thx.
Date of experience: April 29, 2025
CC
Exactly what you want from a delivery company
Just the right number of messages to keep me informed. Bed frame carefully delivered to the bedroom on the ground floor. Just what you want from a delivery company.
Date of experience: April 29, 2025
RM
Disgraceful
Cancelled my DUSK order 3 times without explanation. No accountability nor ability to communicate effectively with customers.
Date of experience: April 29, 2025
JC
Jordan C
US
Shop *literally* anywhere else
Where do I start? After several missed deliveries if our Jysk order (i.e. Rhenus Delivery just didn't turn up and I had to chase), we finally opened the box to find the furniture we had ordered was smashed to pieces. Several long waits on the customer service line with both Rhenus' ridiculous WhatsApp team, then Jysk's customer service line (who were friendly, but unable to do anything), I finally got them to agree to pick up the damaged delivery and refund me. It took over a week to collect and - guess what - they cancelled the collection that very morning which meant a reschedule to a Saturday collection (awesome use of my weekend). I was told no refund could be processed until collection (which I kind of understand), but then had to chase for the refund which will now take *TWO WEEKS* to arrive. It has been over a month since this ordeal began and we're still without garden furniture. Thanks Jysk & Rhenus.
Date of experience: April 29, 2025
A
Andrew
US
Amazing company completely informed ofβ¦
Amazing company completely informed of time of arrival and arrived in 3 minutes of time. 2 VERY well mannered gentlemen came to collect, very polite and careful of our property, they were VERY careful to make sure they didn't damage the car going out of the property. In all the most respectful collection we have ever had. HIGHLY recommend this company.
Date of experience: April 29, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.