Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss and…
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
CO
Unreliable
I was given a time slot of between 13:00 and 15:00 for delivery which I was there for as I am in desperate need of the mattress I am getting delivered. They either didn't come or arrived too early while I was out and as a result I can't get another delivery day for at least a week. I am really upset as I organised my whole day around this delivery and I now have to go another week without a mattress
Date of experience: April 16, 2025
JE
Got a hilarious note from Rehnus saying…
Got a hilarious note from Rehnus saying I will be charged a penalty if I'm not in on my delivery date a FULL MONTH after my delivery was due. They cancelled my initial delivery on the scheduled delivery day, promising me a new delivery date within 48hrs. I emailed Rhenus and the seller upwards of 20 times without a reply. Now finally I have a date a full month after it was due. Let's see if it arrives.
Date of experience: April 16, 2025
L
Laila
US
AVOID - useless company
I had a delivery booked in through DUSK furniture (also avoid) to have x2 sofa beds delivered. It took 36 days to get this scheduled with this company and they cancelled on the day . It was then re- booked again almost another month later. They turned up and refused delivery saying they couldn’t deliver unless they had a free parking space. This was for a flat… in the city…where they previously delivered. I think someone was just trying to get out of this drop off! Nearly 2 weeks later, I’ve been trying to call and email and no one is getting back to me to reschedule!! I’m still without my sofas . Avoid this company, really unless and unreliable.
Date of experience: April 16, 2025
HG
Found booking system problematic
Found booking system problematic. There was not an option to review the choice of dates. I had selected the wrong date, but it automatically booked that date and there was no possibility to change it after booking. Also, the delivery window kept changing, which wasn't helpful. On the other hand, it was helpful to be able to keep track of progress on the day and the delivery driver was very friendly and helpful.
Date of experience: April 16, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.