Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss andβ¦
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
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Showing 911 - 920 of 996 reviews
JM
Great company
Delivery men were very friendly and helpful. I was kept up to date with Delivery time by email and lastly a phone call to say they were 10mins away. I would definitely recommend Rhenus as a Delivery company.
Date of experience: May 1, 2025
LL
You do what it says on the tin!
goods delivered when expected, easy to unpack, would recommend the company.
Date of experience: May 1, 2025
JP
Booking easy, Comms could be better
Booking via website was easy. Price, good value. Checking Collection times via WhatsApp slightly frustrating. Using email to confirm pick-up, a 3rd way of communicating, was confusing as I wasn't expecting it & it went to "Junk". Collection team arrived within the 2 hour slot, nice helpful guys, easily dealt with double mattress & base.
Date of experience: May 1, 2025
KR
Garden furniture
They contacted me to tell me when they are arriving turned up on time and put the boxes were i asked them to put them
Date of experience: May 1, 2025
HL
I'd never heard of this company but hadβ¦
I'd never heard of this company but had had a garden furniture provider recommended and they use this firm. Absolutely fabulous delivery. I was kept well informed of the delivery time, the guys were both super polite and asked me where I wanted the furniture put. Thank you.
Date of experience: May 1, 2025
LR
The reason for a 3 star is due to theβ¦
The reason for a 3 star is due to the the delivery time changing 3 times on the day. First the delivery was between 9.30am and 11am. That was updated to 10am to 1pm. Then had a further update at 2pm to say they would be with me at 2.30pm. They arrived about 2.50pm. The two guys who delivered were brilliant though, so no complaints there. Just the mess around with times as you had to be there to take delivery, meant changing our plans for that day.
Date of experience: April 30, 2025
Mk
Great service kept up to date withβ¦
Great service kept up to date with delivery, were on time and nice guys. 5 stars
Date of experience: April 30, 2025
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