Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time.
With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
Rentals United receives mixed feedback from users, reflecting both strong support and significant frustrations. On the positive side, many reviewers praise the exceptional customer service, particularly highlighting the helpfulness of staff members like Gleeta and Damaris, who provide effective onboarding and technical support.
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Customers also appreciate the platform's ability to streamline operations for property management, making it a valuable tool for larger rental businesses. However, numerous complaints arise regarding the platform's functionality, with users reporting difficulties in managing bookings and experiencing issues with double bookings that led to financial losses. Additionally, some customers express dissatisfaction with the overall service quality, citing poor communication and misleading information.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
30
100%
● Low
3.0 / 5 overall
=
30 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
2.3
12-month avg
3.3
All-time
3.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
5.0
1
Aug 24
5.0
1
Sep 24
—
0
Oct 24
—
0
Nov 24
1.0
1
Dec 24
5.0
1
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
5.0
1
May 25
—
0
Jun 25
1.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 30 most recent reviews.
Top praiseof 15 positive reviews
Customer service53%
8 mentions
Fast & efficient20%
3 mentions
Prices & value13%
2 mentions
Helpful support13%
2 mentions
“We needed to connect a new customer to a number of OTA sales channels”
On “Customer service” · Dec 19, 2024
Top complaintsof 15 negative reviews
Customer service33%
5 mentions
Payment issues27%
4 mentions
Scam27%
4 mentions
Cancellation13%
2 mentions
“Worst customer service I have seen in ages”
On “Customer service” · Mar 8, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
Overall rating and review count for this company and similar companies
Scammed on here. Made a hotel reservation that turned out to be fake (the website looked British?). Almost showed up on my trip without a place to stay! Haven't lost any money--yet--but I'm waiting for the other shoe to drop.
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STRONG POINTS
1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London.
Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue.
2. PRICE
The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay.
You can integrate some external software which I describe below and that costs extra.
3. INTEGRATION WITH OTHER SERVICES
We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great.
For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually).
These apps are optional, and you pay extra for them, but we are glad we found them!
RU FEATURES - strengths and weaknesses
1. BOOK DIRECT
Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function.
2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU.
3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.
4. QUALITY CHECKER
Good to understand if you need to upload any new information so that your listings have more visibility on the OTAs. Your account manager for each channel may give you more tips on how to get even higher in ranks.
5. Data Studio
Free basic data to better understand your properties. I have not tried expensive advance option as it was only released recently. It's their first own premium ad-on.
ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.
Très très mauvaise expérience. Promesses non tenues.
Très très mauvaise expérience.
Synchronisation inexistante entre BookingSync et Rentals United.
BookingSync a fait le maximum pour nous aider alors que Rentals United n'a pas reconnu ses torts, n'a rien adapté à la suite de nos remarques et n'a offert aucune compensation sérieuse pour se faire pardonner.
Service client et résolution des soucis techniques totalement inexistants.
Un scandale sans nom quand je repense au commercial qui avait promis monts et merveilles ! Une fois que nous avons payé notre abonnement, le suivi a totalement disparu.
Awesome marketing, bad software !!!
Software full of bugs, really complicated.
Their support team are vegetables !
Price is way higher and they charge 3 months ahead, W T F !!!
Run away !!!
If I could give this company zero stars I would.
This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it.
There staff are shockingly bad, well except the super sales person who persuaded us to sign up.
They blame everyone except themselves, one excuse after another.
We will be suing them... AVOID
Hi, I have my company, real estate agency specialized in seasoned rental, working on my own. My priority is always my guests' satisfaction, and organisation is very important for that...however I started working with this channel manager, and had an awful experience, as I never had before. They sold me the contract, saying everything would be so easy, they would take care of everything, all connections and settings once I would have re created all my ads on their site...which I did really carrefully and finally there is only dysfunctions, and no service from them, they do not do their part of the contract, and I do not have the hand on my ads anymore to be able to solve their problems (and "they have no time to solve their settings multiple problems). So as a professional, I really would like to alert everybody... furthermore, when I contacted Homeaway and Tripadvisor to inform I would connect to this channel manager RENTALS UNITED, they said: "Don't do that!! do not work with them, they are not efficient, there are so many settings problems,and no resolution....and they are used to working with channel managers...so it is really important to inform people about that. As such non-service is unacceptable, and once you start with them...be sure all that they promess won't be done... Now for me it is too late now as season is started, I paid already for the 1st trimester, loosing time and trying to solve all their problems, spending my days calling to have someone to fix it and to make things moving...but nobody...be carreful!
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time.
With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
