
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
Rentals United receives mixed feedback from users, reflecting both strong support and significant frustrations. On the positive side, many reviewers praise the exceptional customer service, particularly highlighting the helpfulness of staff members like Gleeta and Damaris, who provide effective onboarding and technical support.
Customers also appreciate the platform's ability to streamline operations for property management, making it a valuable tool for larger rental businesses. However, numerous complaints arise regarding the platform's functionality, with users reporting difficulties in managing bookings and experiencing issues with double bookings that led to financial losses. Additionally, some customers express dissatisfaction with the overall service quality, citing poor communication and misleading information.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 30 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 30 most recent reviews.
“We needed to connect a new customer to a number of OTA sales channels”
“Worst customer service I have seen in ages”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.6 out of 5 (poor) | — | 30 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Rentals United is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 2.6).
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
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