Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
Rentals United receives mixed feedback from users, reflecting both strong support and significant frustrations. On the positive side, many reviewers praise the exceptional customer service, particularly highlighting the helpfulness of staff members like Gleeta and Damaris, who provide effective onboarding and technical support.
Customers also appreciate the platform's ability to streamline operations for property management, making it a valuable tool for larger rental businesses. However, numerous complaints arise regarding the platform's functionality, with users reporting difficulties in managing bookings and experiencing issues with double bookings that led to financial losses. Additionally, some customers express dissatisfaction with the overall service quality, citing poor communication and misleading information.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 30 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 30 most recent reviews.
“We needed to connect a new customer to a number of OTA sales channels”
“Worst customer service I have seen in ages”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.6 out of 5 (poor) | — | 30 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Rentals United is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 2.6).
30 reviews of Rentals United. Filter by what matters to you.
Unable to manage or cancel my booking using their platform, the process is incredibly obtuse and complicated. The next step for me is to get my credit card company involved in the dispute. What should be a simple process has become unecessarily complicated.
The Worst - cost me tens of thousands in double bookings, and did not pay any of the fees - RUN
stayed at one of there properties ....horrible condition...and will not refund my security deposit ...booked thru expedia. during fl hurricane
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
If the local company in Las Cruces was given a review score; they would be in the negative compared to any company I have ever reviewed and my reviews go a very long way. It is clear as the numbers they roll into their system that the transactions they conduct are often overlooked by their very own customers and I am pissed. I have to say that if you are conducting business with United Rentals and you work hard for your company or your family; pay attention to your accounts from your bank because they will give you something totally different at united than what your bank account shows. I can almost bet money on it that they screw everyone out of their money especially corporates
Worst customer service I have seen in ages. Platform not functional. On the phone the sales tell you thay everything's possible then when you talk to the technician they are telling you that a new update will come in the comming days. I canceled my subscription before the end of the trial. They tried to charge me twice. I emailed them multiple time. Nothing. Then finally they charged me again and since 2 weeks they are dragging my case. Dont recommend. - bad platform - fishy customer service
Rental United is a completely scam, the same as Lovelydays they are both scamming people with fake rents. Avoid at all cost, little bass thdards
This is a scam
Scammed on here. Made a hotel reservation that turned out to be fake (the website looked British?). Almost showed up on my trip without a place to stay! Haven't lost any money--yet--but I'm waiting for the other shoe to drop.
Awful experience. This company has a poor moral and lack of honesty. Only focus on its interests leaving customers careless.
Très très mauvaise expérience. Synchronisation inexistante entre BookingSync et Rentals United. BookingSync a fait le maximum pour nous aider alors que Rentals United n'a pas reconnu ses torts, n'a rien adapté à la suite de nos remarques et n'a offert aucune compensation sérieuse pour se faire pardonner. Service client et résolution des soucis techniques totalement inexistants. Un scandale sans nom quand je repense au commercial qui avait promis monts et merveilles ! Une fois que nous avons payé notre abonnement, le suivi a totalement disparu.
If I could give this company zero stars I would. This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it. There staff are shockingly bad, well except the super sales person who persuaded us to sign up. They blame everyone except themselves, one excuse after another. We will be suing them... AVOID
Hi, I have my company, real estate agency specialized in seasoned rental, working on my own. My priority is always my guests' satisfaction, and organisation is very important for that...however I started working with this channel manager, and had an awful experience, as I never had before. They sold me the contract, saying everything would be so easy, they would take care of everything, all connections and settings once I would have re created all my ads on their site...which I did really carrefully and finally there is only dysfunctions, and no service from them, they do not do their part of the contract, and I do not have the hand on my ads anymore to be able to solve their problems (and "they have no time to solve their settings multiple problems). So as a professional, I really would like to alert everybody... furthermore, when I contacted Homeaway and Tripadvisor to inform I would connect to this channel manager RENTALS UNITED, they said: "Don't do that!! do not work with them, they are not efficient, there are so many settings problems,and no resolution....and they are used to working with channel managers...so it is really important to inform people about that. As such non-service is unacceptable, and once you start with them...be sure all that they promess won't be done... Now for me it is too late now as season is started, I paid already for the 1st trimester, loosing time and trying to solve all their problems, spending my days calling to have someone to fix it and to make things moving...but nobody...be carreful!
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
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