Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time.
With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
Rentals United receives mixed feedback from users, reflecting both strong support and significant frustrations. On the positive side, many reviewers praise the exceptional customer service, particularly highlighting the helpfulness of staff members like Gleeta and Damaris, who provide effective onboarding and technical support.
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Customers also appreciate the platform's ability to streamline operations for property management, making it a valuable tool for larger rental businesses. However, numerous complaints arise regarding the platform's functionality, with users reporting difficulties in managing bookings and experiencing issues with double bookings that led to financial losses. Additionally, some customers express dissatisfaction with the overall service quality, citing poor communication and misleading information.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
30
100%
● Low
3.0 / 5 overall
=
30 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
2.3
12-month avg
3.3
All-time
3.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 24
5.0
1
Aug 24
5.0
1
Sep 24
—
0
Oct 24
—
0
Nov 24
1.0
1
Dec 24
5.0
1
Jan 25
—
0
Feb 25
—
0
Mar 25
—
0
Apr 25
5.0
1
May 25
—
0
Jun 25
1.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 30 most recent reviews.
Top praiseof 15 positive reviews
Customer service53%
8 mentions
Fast & efficient20%
3 mentions
Prices & value13%
2 mentions
Helpful support13%
2 mentions
“We needed to connect a new customer to a number of OTA sales channels”
On “Customer service” · Dec 19, 2024
Top complaintsof 15 negative reviews
Customer service33%
5 mentions
Payment issues27%
4 mentions
Scam27%
4 mentions
Cancellation13%
2 mentions
“Worst customer service I have seen in ages”
On “Customer service” · Mar 8, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
Overall rating and review count for this company and similar companies
We needed to connect a new customer to a number of OTA sales channels. Damaris managed several online sessions with participants in London, Lahore and Manilla with total professionalism and patience. Her calm and confident demeanour ensured these sessions were extremely well managed and achieved everything that was needed with minimum fuss.
Very helpful onboarding and account managers. Great service that boosts performance of our rentals managing company. Highly recommend for large property owners
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So far the best channel manager Services I have ever worked with. Their system is just the best in the business and narrows down your work to very little or nothing. Thanks once again to Gleeta Dsouza for the excellent on boarding support she provided me.
Damaris, your wonderful customer service and proactive approach ensured that every aspect of the integration process was thoroughly examined and seamlessly executed. Your commitment to excellence is truly commendable.
Rafał, your technical prowess and problem-solving skills were invaluable throughout the entire integration process. Your ability to troubleshoot and resolve issues promptly ensured minimal disruptions, and your dedication to ensuring everything was functioning optimally did not go unnoticed.
Łukasz, your unwavering commitment to customer satisfaction was evident in every interaction. Your responsiveness and willingness to address any concerns or questions that arose provided us with much-needed reassurance during this transition period.
As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly Patricia Dona and Pedro) excel in their duties with such kindness. 10/10!!
It's been several years since we started working with Rentals United, and this year we focused on establishing a more direct and effective communication with our channel manager. The whole team has been proactive and focused on finding solutions! Our dear Account Manager, Ana Matos, has always been available and eager to help us go further. The Onboarding team member, Fábio, has been very results-oriented from the start and provides fantastic support. And we can't forget the Customer Support team, who not only responds quickly but also never leaves us without feedback. Our thanks for this journey, and let's continue to grow together!
STRONG POINTS
1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London.
Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue.
2. PRICE
The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay.
You can integrate some external software which I describe below and that costs extra.
3. INTEGRATION WITH OTHER SERVICES
We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great.
For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually).
These apps are optional, and you pay extra for them, but we are glad we found them!
RU FEATURES - strengths and weaknesses
1. BOOK DIRECT
Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function.
2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU.
3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.
4. QUALITY CHECKER
Good to understand if you need to upload any new information so that your listings have more visibility on the OTAs. Your account manager for each channel may give you more tips on how to get even higher in ranks.
5. Data Studio
Free basic data to better understand your properties. I have not tried expensive advance option as it was only released recently. It's their first own premium ad-on.
ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time.
With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
