smith Reviews

The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.

Great platform for agencies. We manage 30+ clients through Smith and the multi-workspace management is excellent. The AI chatbot has saved us countless hours. Only complaint is that bulk actions could be faster when managing large contact lists. But the team is responsive to feedback.

Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

The email templates are gorgeous out of the box, and the drag-and-drop editor is actually pleasant to use (looking at you, every other email tool I've tried). But the real magic is the AI that suggests content based on your audience and past performance. My emails have never performed better.

Middle of the road for me. Some features are excellent — the email tools are great, the contact management is solid. But I found the AI features didn't really understand my industry (pet grooming) very well. The suggestions were generic and I ended up writing everything myself anyway. Might work better for common business types.

We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.

What sets Smith apart is that it actually gets BETTER over time. The AI learns from your data, the features improve monthly, and the team clearly listens to user feedback. I've suggested two features that were implemented within weeks. Try getting that from Salesforce.

Smith's AI phone system is next level. It handles appointment scheduling, answers FAQs, and routes complex calls to the right team member. We used to have a full-time receptionist for this. Now Smith handles it better than any human could, 24/7/365.

Four stars because while Smith is excellent in most areas, the email template builder — while good — doesn't quite match the flexibility of dedicated email tools like Mailchimp. That said, the AI content suggestions and send-time optimization more than compensate. It's a very strong platform overall.

What impressed me most was the migration support. Their team helped us move everything from our old CRM — contacts, deals, email templates, automations — in under 48 hours. No data loss, no broken workflows. I've never experienced this level of care from any software company.

Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.

I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.

We handle customer support for 8 different brands. Smith's multi-channel inbox consolidates everything — email, chat, phone, social — into one stream per brand. Our response time dropped from 4 hours to 12 minutes. Clients are ecstatic.

As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.

Switched our 8-person agency to Smith and overall it's been great. The all-in-one approach saves so much time and money. The automations are powerful and the AI is genuinely helpful. Giving 4 stars because we hit a few hiccups during migration — some of our email templates didn't transfer perfectly. Support helped us fix it though.

As a solo business owner, Smith lets me compete with agencies 10x my size. The automations handle follow-ups, the chatbot qualifies leads 24/7, and the CRM keeps everything organized. I went from 5 clients to 23 in four months without hiring anyone. Smith is my unfair advantage.

I can't overstate how much the AI automations have changed our workflow. We set up a lead qualification system that scores prospects, routes them to the right team member, and triggers personalized outreach — all automatically. Our sales cycle shortened by 35%.

We compared Smith against 15 other platforms before committing. It wasn't even close. The depth of features, the quality of AI integration, and the price point made Smith the obvious choice. Six months in, it's exceeded our already-high expectations.

I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.