Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
Rentals United receives mixed feedback from users, reflecting both strong support and significant frustrations. On the positive side, many reviewers praise the exceptional customer service, particularly highlighting the helpfulness of staff members like Gleeta and Damaris, who provide effective onboarding and technical support.
Customers also appreciate the platform's ability to streamline operations for property management, making it a valuable tool for larger rental businesses. However, numerous complaints arise regarding the platform's functionality, with users reporting difficulties in managing bookings and experiencing issues with double bookings that led to financial losses. Additionally, some customers express dissatisfaction with the overall service quality, citing poor communication and misleading information.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 30 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 1 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 30 most recent reviews.
“We needed to connect a new customer to a number of OTA sales channels”
“Worst customer service I have seen in ages”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.6 out of 5 (poor) | — | 30 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Rentals United is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 2.6).
30 reviews of Rentals United. Filter by what matters to you.
Over a year ago
Unable to manage or cancel my booking using their platform, the process is incredibly obtuse and complicated. The next step for me is to get my credit card company involved in the dispute. What should... See more
Over a year ago
The Worst - cost me tens of thousands in double bookings, and did not pay any of the fees - RUN
Over a year ago
Great experience! Our experience with Rentals United has been great. Eduardo has brought great value to us, and we can highly recommend RU to others.
Over a year ago
We needed to connect a new customer to a number of OTA sales channels. Damaris managed several online sessions with participants in London, Lahore and Manilla with total professionalism and patience.... See more
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
Unable to manage or cancel my booking using their platform, the process is incredibly obtuse and complicated. The next step for me is to get my credit card company involved in the dispute. What should be a simple process has become unecessarily complicated.
The Worst - cost me tens of thousands in double bookings, and did not pay any of the fees - RUN
Great experience! Our experience with Rentals United has been great. Eduardo has brought great value to us, and we can highly recommend RU to others.
We needed to connect a new customer to a number of OTA sales channels. Damaris managed several online sessions with participants in London, Lahore and Manilla with total professionalism and patience. Her calm and confident demeanour ensured these sessions were extremely well managed and achieved everything that was needed with minimum fuss.
stayed at one of there properties ....horrible condition...and will not refund my security deposit ...booked thru expedia. during fl hurricane
Very helpful onboarding and account managers. Great service that boosts performance of our rentals managing company. Highly recommend for large property owners
Gleeta was very helpful and gave a good and quick resolution for the assistance i required.
I did everything they asked me to check and then they told me that they don't accept new users, taking into account that I have properties on airbnb, with many reviews
Gleeta is so cooperative in assisting our issues with channel manager. Kudos to rental united team.
So far the best channel manager Services I have ever worked with. Their system is just the best in the business and narrows down your work to very little or nothing. Thanks once again to Gleeta Dsouza for the excellent on boarding support she provided me.
Working with Gleeta at Rentals United has been fantastic. She has been extremely forthcoming and prompt in helping us onboard and go live.
Gleeta helped in the onboarding
Damaris, your wonderful customer service and proactive approach ensured that every aspect of the integration process was thoroughly examined and seamlessly executed. Your commitment to excellence is truly commendable. Rafał, your technical prowess and problem-solving skills were invaluable throughout the entire integration process. Your ability to troubleshoot and resolve issues promptly ensured minimal disruptions, and your dedication to ensuring everything was functioning optimally did not go unnoticed. Łukasz, your unwavering commitment to customer satisfaction was evident in every interaction. Your responsiveness and willingness to address any concerns or questions that arose provided us with much-needed reassurance during this transition period.
As a revenue manager working for a property management company in Barcelona (with 100's of units), I could not be happier with Rentals United. They keep on meeting our needs and their CS representatives (mainly Patricia Dona and Pedro) excel in their duties with such kindness. 10/10!!
Très bon on boarding avec Damaris que je recommande +++
It's been several years since we started working with Rentals United, and this year we focused on establishing a more direct and effective communication with our channel manager. The whole team has been proactive and focused on finding solutions! Our dear Account Manager, Ana Matos, has always been available and eager to help us go further. The Onboarding team member, Fábio, has been very results-oriented from the start and provides fantastic support. And we can't forget the Customer Support team, who not only responds quickly but also never leaves us without feedback. Our thanks for this journey, and let's continue to grow together!
If the local company in Las Cruces was given a review score; they would be in the negative compared to any company I have ever reviewed and my reviews go a very long way. It is clear as the numbers they roll into their system that the transactions they conduct are often overlooked by their very own customers and I am pissed. I have to say that if you are conducting business with United Rentals and you work hard for your company or your family; pay attention to your accounts from your bank because they will give you something totally different at united than what your bank account shows. I can almost bet money on it that they screw everyone out of their money especially corporates
Worst customer service I have seen in ages. Platform not functional. On the phone the sales tell you thay everything's possible then when you talk to the technician they are telling you that a new update will come in the comming days. I canceled my subscription before the end of the trial. They tried to charge me twice. I emailed them multiple time. Nothing. Then finally they charged me again and since 2 weeks they are dragging my case. Dont recommend. - bad platform - fishy customer service
Fishy Customer service and overall a scam platfrom.
Rental United is a completely scam, the same as Lovelydays they are both scamming people with fake rents. Avoid at all cost, little bass thdards
Rentals United is a leading vacation rental channel manager that provides property managers and owners with tools to optimize their distribution across over 90 online travel agencies, including major platforms like Airbnb, Booking.com, Vrbo, and Expedia. The company specializes in two-way API synchronization, allowing clients to efficiently manage their listings, availability, and pricing in real-time. With over 15 years of industry expertise, Rentals United offers a comprehensive toolkit designed for vacation rental professionals. Their services include guest communication tools, multi-calendar management, and quality checking features, all aimed at maximizing revenue growth. By leveraging tailored connections and advanced distribution strategies, Rentals United helps its customers increase their revenue and streamline their operations in the competitive vacation rental market.
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